Overall Rating

MyBankTracker Grade

Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations

Featured Rates

Branch Locations

First Citizens Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Bank Rates
OneWest Bank
Bank Rates
Susquehanna Bank
Compare Banks

First Citizens Bank Customer Review

Post a review
ahnortcaro's Profile Image

1 out of 5 marks

Reviewed by ahnortcaro

Jun 24th 2011

They are the worst bank I've ever had any experience with.

Completely inexperienced tellers gossiping about your personal life and checking your bank account just to nose into your life!!! And this bank has insufficient funds so any transfer in your bank may actually cause their confusion because they are using your money for whatever risky investment they have and this bank was robbed before (feel free to Google it). You just don't feel you have any safety with them. You don't know if this bank is going through financial difficulties or will be bankrupt overnight, but they are just not the one you know that will stand there after a storm.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other First Citizens Bank Reviews

winton123's Profile Image

Reviewed by winton123

Aug 12th 2014

1 out of 5 marks

Stay away. This bank is a bunch of crooks

Horrible customer service. Took 4 hours to close out IRA which should take at most 20mins. Was lied to and also harrassed for closing an IRA. Do not use this bank the branch manager has no customer service skills nor does the Senior VP. The senior VP also stalks his pray at that alpharetta branch. Neither of them care about you or your money

Is this review helpful? ▲ Yes 1 ▼ No 0

tmayo2014's Profile Image

Reviewed by tmayo2014

Jul 5th 2014

1 out of 5 marks

Absolutely Awful

Lies, Lies and more Lies

I deposited a check for $58,000 from Burlington Coat Factory (even though it was a reputable company with a reputable bank/ JP Morgan Chase) they put a 10 day hold on that check...My biggest concern was that I was going to bounce payroll for my employees. I was assured by my bank manager they would release $4,000 of the 58,000.00 check.

Well on the Monday, the payroll company contacted me due to insufficient funds. I called the bank manager who assured me there would be no issue only to find out the funds would not be released until the Thursday..Moving forward I was told to only deposit cashiers checks for the quicker cash flow but the following week I came in with two cashiers checks from Ross (WELLS FARGO) and TJ Maxx (The Bank of New York Mellon) and they told me the CASHIERS CHECKS WOULD HAVE AT LEAST A TWO DAY HOLD AS WELL!!!!!

If your business needs cash flow THIS is not THE bank.....I immediately switched to Wells Fargo and all my Checks are released at midnight the following day...SO HAPPY!!!! And these are substantial checks....this has saved my business!

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews