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MyBankTracker rated First Citizens Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


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First Citizens Bank Customer Review

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ahnortcaro's Profile Image

1 out of 5 marks

Reviewed by ahnortcaro

Jun 24th 2011

They are the worst bank I've ever had any experience with.

Completely inexperienced tellers gossiping about your personal life and checking your bank account just to nose into your life!!! And this bank has insufficient funds so any transfer in your bank may actually cause their confusion because they are using your money for whatever risky investment they have and this bank was robbed before (feel free to Google it). You just don't feel you have any safety with them. You don't know if this bank is going through financial difficulties or will be bankrupt overnight, but they are just not the one you know that will stand there after a storm.

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mommom's Profile Image

Reviewed by mommom

Feb 24th 2015

1 out of 5 marks

Don't Ever Go To First Citizens!

After 13 years with fcb, and always being able to access my payroll deposits immediately after they are made, my debit card was denied today at the grocery store. After being on hold for 30 minutes with the bank, they said they don't know why i can't get my money today, but it will be available tomorrow. That leaves me with no groceries. My next visit to this bank will be to close my account. That is not customer service or loyalty!

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jimlocklearyahooco's Profile Image

Reviewed by jimlocklearyahooco

Oct 23rd 2014

1 out of 5 marks

Bad Customer Service in Bennettsville SC

I went to the Bennettsville SC branch yesterday, Oct. 22nd to cash a check and one of your tellers there was very rude to me, and acted like a smart butt. Her name tag said Dawn [Redacted], she had blonde hair. I was thinking of opening up a business account there, but i'm not to sure abt that now. I still may do so, i wish someone would speak to this teller abt here bad attitude. Thank you

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