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First Citizens Bank Customer Review

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ahnortcaro's Profile Image

1 out of 5 marks

Reviewed by ahnortcaro

Jun 24th 2011

They are the worst bank I've ever had any experience with.

Completely inexperienced tellers gossiping about your personal life and checking your bank account just to nose into your life!!! And this bank has insufficient funds so any transfer in your bank may actually cause their confusion because they are using your money for whatever risky investment they have and this bank was robbed before (feel free to Google it). You just don't feel you have any safety with them. You don't know if this bank is going through financial difficulties or will be bankrupt overnight, but they are just not the one you know that will stand there after a storm.

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Other First Citizens Bank Reviews

tmayo2014's Profile Image

Reviewed by tmayo2014

Jul 5th 2014

1 out of 5 marks

Absolutely Awful

Lies, Lies and more Lies

I deposited a check for $58,000 from Burlington Coat Factory (even though it was a reputable company with a reputable bank/ JP Morgan Chase) they put a 10 day hold on that check...My biggest concern was that I was going to bounce payroll for my employees. I was assured by my bank manager they would release $4,000 of the 58,000.00 check.

Well on the Monday, the payroll company contacted me due to insufficient funds. I called the bank manager who assured me there would be no issue only to find out the funds would not be released until the Thursday..Moving forward I was told to only deposit cashiers checks for the quicker cash flow but the following week I came in with two cashiers checks from Ross (WELLS FARGO) and TJ Maxx (The Bank of New York Mellon) and they told me the CASHIERS CHECKS WOULD HAVE AT LEAST A TWO DAY HOLD AS WELL!!!!!

If your business needs cash flow THIS is not THE bank.....I immediately switched to Wells Fargo and all my Checks are released at midnight the following day...SO HAPPY!!!! And these are substantial checks....this has saved my business!

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Johnstolze's Profile Image

Reviewed by Johnstolze

Apr 7th 2014

5 out of 5 marks

Best community bank around!

I've had accounts with the bigger banks such as Bank of America and Wells Fargo. I've realized that the bigger the bank gets the less customer service We get. I chose to go with a local community bank and I made the right choice of joining first citizens bank. They're very friendly and professional I really don't have any complains I like the accounts they offer and the fact that they're always eager to help me.

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