Completely inexperienced tellers gossiping about your personal life and checking your bank account just to nose into your life!!! And this bank has insufficient funds so any transfer in your bank may actually cause their confusion because they are using your money for whatever risky investment they have and this bank was robbed before (feel free to Google it). You just don't feel you have any safety with them. You don't know if this bank is going through financial difficulties or will be bankrupt overnight, but they are just not the one you know that will stand there after a storm.
We interviewed multiple banks when deciding to move our business accounts from a BIG 'bail out' bank with so many service charges and unexpected fees. At the time, Ironstone Bank stood out from all the rest with the services provided and the business care exhibited at every turn! Having banked with Greg Schroeder and his team for over 7 years now, we are STILL grateful they have our business. Transitioning to First Citizens Bank has not impacted the responsive attention afforded us. And the product offerings have made our life SO MUCH easier. Efficiencies like remote image deposits, master billing for company credit cards at amazing rates, even loan offers have reaffirmed we made the right choice to make our 'home bank' First Citizens. Greg and his team continue to make every effort to care for our business needs and we are truly grateful. There is no other bank like OUR BANK!!
I started banking with First Citizens about 4 years ago, as they offered free checking accounts to employees of my previous job. From the moment I opened my account at their Lake Oswego branch, I have had the best customer service I could ever ask for. They go above and beyond to make sure that you and your money is taken care of. Each employee who has helped me has listened and gone out of their way to ensure the correct solutions are found and implemented. It's funny to say, but this bank is like a family to me. I know that my money and accounts will be taken care of with every bit of decency and care that is possible.
The Lake Oswego branch is fantastic, and the downtown Portland one is great too. And I would like to mention Glenda Magistrale, who works tirelessly to make sure that my accounts are taken care of and that I receive the best service possible.