I have banked with this institution for over twenty years. I had always experienced superior customer service and an open line of communication. That is no longer the case. The management is rude and unprofessional. The tellers never smile anymore and I can only think they are suffering under the new management as well. Yes, I will be moving my accounts
I have banked with this institution for over twenty years. I had always experienced superior customer service from the River Avenue location Donna, Cindy and April are AWESOME!!! That is not the same at the Centre Pointe Dr. location. In my opinion, the branch manager, Ayana Johnson was extremely rude and unprofessional, and has no CLUE about good customer service. I left feeling as though I was a second class citizen. The tellers never smile and I can only imagine they are suffering under horrible leadership. First Federal can't be that desperate for managers to continue to allow Ayana to be the branch manager.
The River Avenue location has the best customer service I have ever experienced!! They are always helpful and extremely friendly, always treating everyone with respect.
My mistake was stopping at the Centre Pointe Drive location and having to deal with a branch manager from "HELL"!! My advise to ALL is to not bank at the Centre Pt Dr. location unless you are ready for an experience from HELL. My experience was a NIGHTMARE on 1/28/14.
They caused me to get behind on my payments! They refused to work with me, no one could ever answer any questions! I tried to get answers and they would transfer me from one to the other. They tried to steal my house by stringing me along and adding fees. I'm going to pay out my a__ to get caught up but I have no choice. It is common practice for this bank and other Mortgage Servicers to tack on as many fees as they can to try to foreclose on your home. That is how they make their money now. These scum bags are the major cause of the foreclosure problems. They have no incentive to try to work out anything with a borrower. They took the bailout money and now they are double dipping and stealing peoples houses. Read about all this online. It is becoming a major scam for them to run up fees. I plan to make a video to put on You Tube to tell the story of what this bank did to me.
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