About First Federal Savings and Loan Association of Charleston

First Federal operates 66 offices in coastal South and North Carolina with 16 located in Horry County. Contributions may be made seven days a week in First Federal offices within WalMart Supercenters, the Carolina Forest Kroger and Lowes Foodstores as well. First Southeast Insurance and Kimbrell Insurance Group operate offices in Conway, Myrtle Beach and Murrells Inlet.
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Overall Rating

B
Grade

First Federal Savings and Loan Association of Charleston Report Card

Overall rating score 60%
Customer Rating
Based on 5 Reviews
Financial Health
Based on Texas Ratio: 15.11
Number of Locations
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Locations & Hours

First Federal Savings and Loan Association of Charleston Location Map
First Federal Savings and Loan Association of Charleston Location Map
We found branches close to you and 66 nationwide.
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Customer Reviews

Most Helpful Customer Reviews

KPowell5's Profile Image

Reviewed by KPowell5

Jun 28th 2012

5 out of 5 marks

Anita was wonderful, efficient, and very positive when I asked about refinancing my mortgage.

Yesterday I walked into the branch to inquire about the feasibility of refinancing. The teller directed me to the correct person and sent her an email to make sure she knew I was waiting. Anita, the loan officer, greeted me cheerfully and helped me through the process. Even though tons of people had been calling because of the low interest rates now, Anita took time with me and did not seem rushed or bothered with a walk-in. I then went home to complete the very easy to understand form on line. Within minutes my loan was approved. Today Anita called me to tell me the loan packet was waiting at the bank for my signatures. How much easier could that be?

Is this review helpful? ▲ Yes 1 ▼ No 0

skb's Profile Image

Reviewed by skb

Jan 28th 2014

2 out of 5 marks

" First Federal Branch Manager From Hell at Centre Pointe Dr. "

I have banked with this institution for over twenty years. I had always experienced superior customer service from the River Avenue location Donna, Cindy and April are AWESOME!!! That is not the same at the Centre Pointe Dr. location. In my opinion, the branch manager, Ayana Johnson was extremely rude and unprofessional, and has no CLUE about good customer service. I left feeling as though I was a second class citizen. The tellers never smile and I can only imagine they are suffering under horrible leadership. First Federal can't be that desperate for managers to continue to allow Ayana to be the branch manager.

The River Avenue location has the best customer service I have ever experienced!! They are always helpful and extremely friendly, always treating everyone with respect.

My mistake was stopping at the Centre Pointe Drive location and having to deal with a branch manager from "HELL"!! My advise to ALL is to not bank at the Centre Pt Dr. location unless you are ready for an experience from HELL. My experience was a NIGHTMARE on 1/28/14.

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popsglassaolcom's Profile Image

Reviewed by popsglassaolcom

Nov 1st 2012

0 out of 5 marks

I have banked here for over 20 years. Now with the new ownership and management the bank totally SUCKS!!

I have banked with this institution for over twenty years. I had always experienced superior customer service and an open line of communication. That is no longer the case. The management is rude and unprofessional. The tellers never smile anymore and I can only think they are suffering under the new management as well. Yes, I will be moving my accounts

Is this review helpful? ▲ Yes 1 ▼ No 0

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