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About First Internet Bank

First Internet Bank of Indiana (First IB) is the first state-chartered, FDIC-insured institution to operate solely via the Internet and has customers in all 50 states. Deposit services include checking accounts, regular and money market savings accounts with industry-leading interest rates, CDs and IRAs. First IB also offers consumer loans, conforming mortgages, jumbo mortgages, home equity loans and lines of credit, and commercial loans.

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Customer Service Number

1-888-873-3424

Average Customer Reviews

3 out of 5 marks for 20 reviews

Fair

Bank Financial Health

Texas Ratio

Good

Bank Fees

According to National Average

Fair

Interest Rates

According to National Average

Fair

Remote Deposit Access

Mobile deposit, scan remote deposit checks

Poor

Mobile Bank Services

Mobile access (iPhone, Android or Website)

Good

First Internet Bank Fees & Rates

  • Type Fee National average
    Monthly Inactivity $5 $6
    Non-Sufficient Fund (Overdraft) $30 $30
    Stop Payment item $30 $27
    Return Deposit $25 $16
    Domestic Wire Transfer (Outbound) $20 $22
    Domestic Wire Transfer (Inbound) $0 $8
    Non-Bank ATM $0

    $6.00 refund per month

    $1

First Internet Bank Reviews

20

Average customer rating

3 out of 5 marks

See all 20 customer reviews »

Most Helpful Customer Reviews

Kathiemm's Profile Image

Kathiemm reviewed First Internet Bank

Nov 2nd 2011 - updated: Feb 15th 2012

5 out of 5 marks

Always good very easy to use

Always easy to navigate the website

love the convenience. They offer a lot

of services. We recommend this with an A +

Is this review helpful? ▲ Yes 3 ▼ No 0

bpm13579's Profile Image

bpm13579 reviewed First Internet Bank

Jul 21st 2011 - updated: Feb 15th 2012

3 out of 5 marks

ok

ok experience

Is this review helpful? ▲ Yes 1 ▼ No 1

Nick L's Profile Image

Nick L reviewed First Internet Bank

Jan 14th 2011 - updated: Feb 15th 2012

1 out of 5 marks

Terrible. They value fees more than keeping a customer.

Terrible. Their service used to be ok, which they absolutely needed since they don't have ANY branches which makes banking a huge hassle. I originally joined for the online banking. Now that every bank has a quality online presence First Internet Bank of Indiana has nothing worth while to offer.

You think this would make them focus on customer service, but that is not the case. They focus on gouging you with fees to make their money in lieu of keeping long term customers. I would not trust my money with them since I do not believe they will be in business in 2 years with the mass exodus of customers do to poor service. I will no longer be a customer as I was not treated like one.

Is this review helpful? ▲ Yes 2 ▼ No 1

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