Bank Report Card
Estimated Rating
About First Internet Bank
First Internet Bank of Indiana (First IB) is the first state-chartered, FDIC-insured institution to operate solely via the Internet and has customers in all 50 states. Deposit services include checking accounts, regular and money market savings accounts with industry-leading interest rates, CDs and IRAs. First IB also offers consumer loans, conforming mortgages, jumbo mortgages, home equity loans and lines of credit, and commercial loans.
Customer Service Number
1-888-873-3424
Average Customer Reviews3 out of 5 marks for 20 reviews |
Fair |
|
Bank Financial HealthTexas Ratio |
Good |
|
Bank FeesAccording to National Average |
Fair |
|
Interest RatesAccording to National Average |
Fair |
|
Remote Deposit AccessMobile deposit, scan remote deposit checks |
Poor |
|
Mobile Bank ServicesMobile access (iPhone, Android or Website) |
Good |
First Internet Bank Fees & Rates
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Type Fee National average Monthly Inactivity $5 $6 Non-Sufficient Fund (Overdraft) $30 $30 Stop Payment item $30 $27 Return Deposit $25 $16 Domestic Wire Transfer (Outbound) $20 $22 Domestic Wire Transfer (Inbound) $0 $8 Non-Bank ATM $0 $6.00 refund per month
$1
First Internet Bank Reviews
20
Average customer rating
3 out of 5 marks
Most Helpful Customer Reviews
Kathiemm reviewed First Internet Bank
Nov 2nd 2011 - updated: Feb 15th 2012
5 out of 5 marks
“Always good very easy to use”
Always easy to navigate the website
love the convenience. They offer a lot
of services. We recommend this with an A +
Nick L reviewed First Internet Bank
Jan 14th 2011 - updated: Feb 15th 2012
1 out of 5 marks
“Terrible. They value fees more than keeping a customer.”
Terrible. Their service used to be ok, which they absolutely needed since they don't have ANY branches which makes banking a huge hassle. I originally joined for the online banking. Now that every bank has a quality online presence First Internet Bank of Indiana has nothing worth while to offer.
You think this would make them focus on customer service, but that is not the case. They focus on gouging you with fees to make their money in lieu of keeping long term customers. I would not trust my money with them since I do not believe they will be in business in 2 years with the mass exodus of customers do to poor service. I will no longer be a customer as I was not treated like one.
See all 20 customer reviews »
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