I have a mortgage that started with Citizens snd now is held by First Merit. I love in Canada and make my monthly payment from my US dollar account drwn on a canadian Bank, as I have done for the past 10 years. I am now being charged $5 each time I make my payment, without any notification that I would be charged this fee. Not only that, I have a very small checking account that the fees have been taken out of and the balance taken for and "inactivity fee"!
The name on the account has also changed to be only my ex husband instead of for us jointly. The person at First Merit said it was because the loan is in his name. Not so! It is a joint loan, but I odn't show up anywhere.
THIS BANK HAS NO INTEREST IN TAKING CARE OF ITS CUSTOMERS. IT IS ONLY ABOUT GETTING FEES.
DONT BANK WITH THEM
I moved to this bank due to the location from work and home. I did review fees and other important info. going back over this past yr I have spent little over $550 in fees alone. This morning as I deposited some in checking I was advised of $10 for statement form.. which I only do online statements(?) and fees non-merit bank activity. never had this before. so with alone they charged me $35 addition because I was overdrawn. I talked to admin, but was talked to as a child. I have been given fees to go negative so I could be charged again for being overdrawn.. I have never had so much trouble with a bank.. Its all about the money, not the little guy.
I'm pulling my $50k and going back to my old bank..
I'm not going to waste a ton more time explaining the whole situation, but if you are considering banking with First Merit, DO NOT. The branches are okay (depending on your branch of course) but they don't have any authority. All the authority goes through Ohio, and they could care less about their customers other than the $ signs. This is the most paranoid bank I've ever run across, constantly calling to verify if you've actually made transactions. Constantly asking you how you are spending your money. Requiring incredibly tedious log in verification, etc.
It's too bad too because Citizens was a good bank before they bought them. The whole switchover from Citizens was a disaster too. Choose literally any other bank and you'll be happier.
It's such a pain to switch banks, but they've aggravated me to the point that I have to.
We are not new to mortgages, by any means. As we enjoy our local branch of First Merit Bank, we were curious to see about refinancing our mortgage.
Our mortgage contact in Bolingbrook, IL was the worst from the start. She would rarely return our calls, (but needed everything on her end "right away!") didn't show up for the closing... didn't let us know that the title company wasn't coming either, so we showed up and waited for more than an hour... for nothing. She even lied about our numbers to "get the load through". I wrote to the President and he actually sent me back an insulting, 3 page letter defending her! Yes, the President of the Mortgage Company!
Fine.. She lied. The President doesn't care because he got our business. We got a ridiculously low rate... and that's what we wanted. Lesson learned.
That was in the past (2013)... Now for YET ANOTHER BAD SURPRISE...Because our First Merit Mortgage person "fudged numbers" on our loan, we just got a letter (March 2014) stating our escrow account is about $2,000 short (about 6 months of taxes she left out of the original documents which was part of the lie I wrote the President about!) and that our payment just went up by $150 a month. (about a 16.5% increase in our monthly payment!)
20 years of mortgages, including 3 refinanced, and we have NEVER been more than about $100-$200 short on escrow. But we've never dealt with this corrupt group before, either.
While I'd recommend our local branch for everyday "personal banking" because of the people there, I'd suggest RUNNING from ANY mortgage pitch from First Merit Bank.
If the mortgage person can lie about the numbers and the President of the Mortgage Group defends her actions without even speaking to us, and then the CUSTOMER gets screwed.... WHY... WHY on God's green earth would you want to go with such a shady mortgage department?
Yes... find another mortgage company. No matter who else you go with, you'll be glad you did.
The people in customer serv. ( mobile banking)seem to have the attitude that they are talking to someone that knows absolutely nothing. Their attitude seems to be that they are far more superior than the customer. It should have stayed Citizens First. The local bank people are very good with customer serv. The corporate customer serv. needs an attitude adjustment.