Overall Rating

MyBankTracker rated FirstMerit Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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FirstMerit Bank Customer Review

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Rlf05's Profile Image

1 out of 5 marks

Reviewed by Rlf05

Jan 29th 2013

A Bunch Of Thieves

My car loan was only 22 days past due and they sent two thugs to repo my car. Their repo thugs jumped into my car terrifying my children who were in the car at the time. I called first merit and they were rude and treated me like dirt. The kicker is have been a customer for 4 years never missing a payment. I only have 12 payments left on my loan and they chose to repo my car. The only way i could get the car back was to pay it off. I will never do business with first merit again. This is how they treat good paying customers.

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Other FirstMerit Bank Reviews

kkomom3's Profile Image

Reviewed by kkomom3

Feb 2nd 2015

1 out of 5 marks

Worst Bank I Have Ever Dealt With In 40 Years!

Had accounts open at citizens bank. They had offered accounts to be set up to have money in my account to be automatically withdrawn once a year to take out for my safety deposit box which i had at that building for years. With no fees!! When first merit took over they deemed it inactive over 3 months and took ever penny out.

Also had a checking account used strictly for our cottage repairs and again they deemed it inactive and took all of it out due to fees. Infuriated i went to close my safety deposit box and they charged me $50. 00 for only having one key. What happened to saving for a rainy day or keeping a little set aside for a nest egg. Really 3 months inactive accounts? How many elderly people are they taking advantage of?

Is this not the industry in which we the tax payers bailed out a few years back. Nice way to repay us by robbing your customers blind with fees. To me this is just as much of a crime as hacking!!! I highly recommend credit unions which i have had no bad experiences. Customer beware of first merit policies!! I would rate it a zero if it allowed.

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davidjwalker's Profile Image

Reviewed by davidjwalker

Feb 11th 2015

5 out of 5 marks

Great Service

So professional

just when you think service is dead

Is this review helpful? ▲ Yes 1 ▼ No 1

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