MyBankTracker rated FirstMerit Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
My car loan was only 22 days past due and they sent two thugs to repo my car. Their repo thugs jumped into my car terrifying my children who were in the car at the time. I called first merit and they were rude and treated me like dirt. The kicker is have been a customer for 4 years never missing a payment. I only have 12 payments left on my loan and they chose to repo my car. The only way i could get the car back was to pay it off. I will never do business with first merit again. This is how they treat good paying customers.
I am surprised to read anything negative about first merit bank in willard. We moved all of our accounts to them after a different willard bank messed up our accounts during their name change/acquisition and we have been very pleased. All of the cashiers and management are friendly, helpful, and go the extra mile. I would highly recommend this branch of the bank.