My car loan was only 22 days past due and they sent two thugs to repo my car. Their repo thugs jumped into my car terrifying my children who were in the car at the time. I called first merit and they were rude and treated me like dirt.
The kicker is have been a customer for 4 years never missing a payment. I only have 12 payments left on my loan and they chose to repo my car. The only way I could get the car back was to pay it off.
I will never do business with first merit again. This is how they treat good paying customers.
I moved to this bank due to the location from work and home. I did review fees and other important info. going back over this past yr I have spent little over $550 in fees alone. This morning as I deposited some in checking I was advised of $10 for statement form.. which I only do online statements(?) and fees non-merit bank activity. never had this before. so with alone they charged me $35 addition because I was overdrawn. I talked to admin, but was talked to as a child. I have been given fees to go negative so I could be charged again for being overdrawn.. I have never had so much trouble with a bank.. Its all about the money, not the little guy.
I'm pulling my $50k and going back to my old bank..
I'm not going to waste a ton more time explaining the whole situation, but if you are considering banking with First Merit, DO NOT. The branches are okay (depending on your branch of course) but they don't have any authority. All the authority goes through Ohio, and they could care less about their customers other than the $ signs. This is the most paranoid bank I've ever run across, constantly calling to verify if you've actually made transactions. Constantly asking you how you are spending your money. Requiring incredibly tedious log in verification, etc.
It's too bad too because Citizens was a good bank before they bought them. The whole switchover from Citizens was a disaster too. Choose literally any other bank and you'll be happier.
It's such a pain to switch banks, but they've aggravated me to the point that I have to.