My car loan was only 22 days past due and they sent two thugs to repo my car. Their repo thugs jumped into my car terrifying my children who were in the car at the time. I called first merit and they were rude and treated me like dirt.
The kicker is have been a customer for 4 years never missing a payment. I only have 12 payments left on my loan and they chose to repo my car. The only way I could get the car back was to pay it off.
I will never do business with first merit again. This is how they treat good paying customers.
We have been extremely unhappy with First Merit ever since Citizens changed to First Merit. Additional procedures are inconvenient, online system is worse and not user-friendly, waiting times for deposits are worse. If it continues to go downhill, we will definitely be changing banks. It was funny when I pointed out the sign at the counter stating that you will notice no changes once we switch to First Merit and it will be seamless. They seem to care more about their procedures than their customers now. It didn't used to be that way with Citizens Bank.
Bad Mortgage practises I had 2 personal 30 year loans with First Merit Bank and I was paying on time and never late on any payments. I also had a line of credit on my business. My business was falling into some hard time do to the recession. The loan matured in July 2013 and I tried so hard to work with them to reschedule it but it fell onto deaf ears and finally they decided to mature all my loans and asked me to pay all the mortgages Plus a lot of late fees which added up to about $118000.00 which I did not have so I had to sell one of my properties for less than half of what I bought it for and borrow money from every mortgage company under the sun with really high interest rates and they where really mean and nasty to me and all they where interested in is to foreclose on my properties which I worked so hard to acquire. First Merit is the worst bank you can deal with and I would not recommend anybody to trust them with their financing. While the government was bailing all these banks out and giving them all kind of grants and free money which they kept for themselves and went after the little people like me to destroy there financing and repo everything they worked so hard for .