My car loan was only 22 days past due and they sent two thugs to repo my car. Their repo thugs jumped into my car terrifying my children who were in the car at the time. I called first merit and they were rude and treated me like dirt.
The kicker is have been a customer for 4 years never missing a payment. I only have 12 payments left on my loan and they chose to repo my car. The only way I could get the car back was to pay it off.
I will never do business with first merit again. This is how they treat good paying customers.
I have been with this Bank for almost 4 years now. The customer service with the reps is outstanding, they are so caring and listen to you and try to help you in every way possible. They are a cut above the rest when it comes to the numerous banks I have been to around the country. The counter service personnel really are mostly unfriendly a crew, some of them do not seem to speak English, but even if you don't you can still gracefully smile, because that job is customer service. However, there are gems in this group, some of them are friendly and smile. There are also those who don't realize that their job is customer service, they need to socialize without repercussions. Hopefully in 2014 they would all be retrained on how to smile and be helpful and speak English as well.
Worst bank EVER!! I've had my account there for four years now. I originally went with them because of their free checking. Let me tell you..NOT WORTH IT!! Charges after charges after charges. My insurance company took a double payment on both my car and home by accident. I deposited the money to cover their mistake on THE SAME DAY they did it. Got hit with two overdraft fees that they will not reverse! My insurance company has since corrected their mistake but First Merit will not take back their two fees! I have been dealing with similar situations and their crappy customer service and inane rules for too long. I've graduated college now. I have a better job and I'm taking my money somewhere else. I wish I had done more research when choosing a bank because now that I'm looking around it seems majority of their customers hate them. I would NEVER recommend First Merit to anyone!...EVER!!