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FirstMerit Bank Customer Review

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Rlf05's Profile Image

1 out of 5 marks

Reviewed by Rlf05

Jan 29th 2013

A bunch of thieves

My car loan was only 22 days past due and they sent two thugs to repo my car. Their repo thugs jumped into my car terrifying my children who were in the car at the time. I called first merit and they were rude and treated me like dirt.

The kicker is have been a customer for 4 years never missing a payment. I only have 12 payments left on my loan and they chose to repo my car. The only way I could get the car back was to pay it off.

I will never do business with first merit again. This is how they treat good paying customers.

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Other FirstMerit Bank Reviews

deveau's Profile Image

Reviewed by deveau

Sep 23rd 2014

1 out of 5 marks

Poor Customer Service.

No one calls back. They don't follow through and do what they say they are going to do. I'm out. Switching my direct deposit to a bank that has time for the little guy.

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cplummer41's Profile Image

Reviewed by cplummer41

Dec 5th 2013

1 out of 5 marks

Overdraft Fees

I was a Citizens Bank customer for 8 years. When they were bought out by First Merit, they no longer would allow one line of credit to cover both checking accounts. The whole reason I got the LOC was to prevent overdraft fees. Of course I got busy at work, wife went Christmas shopping and we overdrafted. They charged us 10 overdraft fees of $35 per overdraft transaction on a single day. Some of these transactions were only like a dollar, but ended up costing me $36. In all, about $300 ended up costing me $750.

I had plenty of money in my other checking account, in savings and on the LOC. Didn't matter. I called to ask my branch manager to see if there was anything she could do about reducing them, and wouldn't budge a bit. Didn't care, didn't want to understand, wasn't concerned about how upset I was. Proceeded to lecture me on keeping a register, balancing my checkbook, there was nothing she could do. I already knew I screwed up, but I was wanting a little forgiveness and understanding for a long time customer.

I am done with this bank.

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