My car loan was only 22 days past due and they sent two thugs to repo my car. Their repo thugs jumped into my car terrifying my children who were in the car at the time. I called first merit and they were rude and treated me like dirt.
The kicker is have been a customer for 4 years never missing a payment. I only have 12 payments left on my loan and they chose to repo my car. The only way I could get the car back was to pay it off.
I will never do business with first merit again. This is how they treat good paying customers.
I have a mortgage that started with Citizens snd now is held by First Merit. I love in Canada and make my monthly payment from my US dollar account drwn on a canadian Bank, as I have done for the past 10 years. I am now being charged $5 each time I make my payment, without any notification that I would be charged this fee. Not only that, I have a very small checking account that the fees have been taken out of and the balance taken for and "inactivity fee"!
The name on the account has also changed to be only my ex husband instead of for us jointly. The person at First Merit said it was because the loan is in his name. Not so! It is a joint loan, but I odn't show up anywhere.
THIS BANK HAS NO INTEREST IN TAKING CARE OF ITS CUSTOMERS. IT IS ONLY ABOUT GETTING FEES.
DONT BANK WITH THEM
I moved to this bank due to the location from work and home. I did review fees and other important info. going back over this past yr I have spent little over $550 in fees alone. This morning as I deposited some in checking I was advised of $10 for statement form.. which I only do online statements(?) and fees non-merit bank activity. never had this before. so with alone they charged me $35 addition because I was overdrawn. I talked to admin, but was talked to as a child. I have been given fees to go negative so I could be charged again for being overdrawn.. I have never had so much trouble with a bank.. Its all about the money, not the little guy.
I'm pulling my $50k and going back to my old bank..