MyBankTracker rated FirstMerit Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
My bad experience with this bank started with an overdraft on two uses with my debit card on the same day. By the end of that day my account was still in the positive. The next day i again used my debit card and made a withdraw. I was sure funds were deposited the night before. Later that morning i discovered the error and understand i owe the bank the amount i had withdrawn and a $35. 00 overdraft fee. It wasnt til a few days later they told me i was also charged $70. 00 for the two uses on my debit card the day before. All of this caused a snowball effect considering i had used my debit card three of more times believing i had that $70. 00 in my account.
My mother has an account in the same bank. My name is on her account for emergency use only. Today she went to take care of some transactions with her account and the bank refused to let her have any of her money until she paid a $1. 78 to my account. She would not agree to it until she found out she could not have her money or do any transactions with her account. She finally agreed to pay the $1. 78. The bank teller told my mother she would be right back. After a couple of minutes the woman returned saying my mother would have to put over $100. 00 in to my account. Considering my mother has automatic bill payments expected to go through soon she agreed to pay the amount over $100. 00.
They not only stole money out of my account, they then held my mothers account hostage. My mother and i are both done with this bank. It is sad considering i have been with this bank for about 8 years and my mother has been with them for about 5 years.
I am surprised to read anything negative about first merit bank in willard. We moved all of our accounts to them after a different willard bank messed up our accounts during their name change/acquisition and we have been very pleased. All of the cashiers and management are friendly, helpful, and go the extra mile. I would highly recommend this branch of the bank.