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MyBankTracker rated FirstMerit Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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FirstMerit Bank Customer Review

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NewCastlePa's Profile Image

1 out of 5 marks

Reviewed by NewCastlePa

Jan 3rd 2013

First Merit Is Nothing Better Than Thieves!

My bad experience with this bank started with an overdraft on two uses with my debit card on the same day. By the end of that day my account was still in the positive. The next day i again used my debit card and made a withdraw. I was sure funds were deposited the night before. Later that morning i discovered the error and understand i owe the bank the amount i had withdrawn and a $35. 00 overdraft fee. It wasnt til a few days later they told me i was also charged $70. 00 for the two uses on my debit card the day before. All of this caused a snowball effect considering i had used my debit card three of more times believing i had that $70. 00 in my account.

My mother has an account in the same bank. My name is on her account for emergency use only. Today she went to take care of some transactions with her account and the bank refused to let her have any of her money until she paid a $1. 78 to my account. She would not agree to it until she found out she could not have her money or do any transactions with her account. She finally agreed to pay the $1. 78. The bank teller told my mother she would be right back. After a couple of minutes the woman returned saying my mother would have to put over $100. 00 in to my account. Considering my mother has automatic bill payments expected to go through soon she agreed to pay the amount over $100. 00.

They not only stole money out of my account, they then held my mothers account hostage. My mother and i are both done with this bank. It is sad considering i have been with this bank for about 8 years and my mother has been with them for about 5 years.

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Other FirstMerit Bank Reviews

kkomom3's Profile Image

Reviewed by kkomom3

Feb 2nd 2015

1 out of 5 marks

Worst Bank I Have Ever Dealt With In 40 Years!

Had accounts open at citizens bank. They had offered accounts to be set up to have money in my account to be automatically withdrawn once a year to take out for my safety deposit box which i had at that building for years. With no fees!! When first merit took over they deemed it inactive over 3 months and took ever penny out.

Also had a checking account used strictly for our cottage repairs and again they deemed it inactive and took all of it out due to fees. Infuriated i went to close my safety deposit box and they charged me $50. 00 for only having one key. What happened to saving for a rainy day or keeping a little set aside for a nest egg. Really 3 months inactive accounts? How many elderly people are they taking advantage of?

Is this not the industry in which we the tax payers bailed out a few years back. Nice way to repay us by robbing your customers blind with fees. To me this is just as much of a crime as hacking!!! I highly recommend credit unions which i have had no bad experiences. Customer beware of first merit policies!! I would rate it a zero if it allowed.

Is this review helpful? ▲ Yes 2 ▼ No 0

davidjwalker's Profile Image

Reviewed by davidjwalker

Feb 11th 2015

5 out of 5 marks

Great Service

So professional

just when you think service is dead

Is this review helpful? ▲ Yes 1 ▼ No 1

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