MyBankTracker rated FirstMerit Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
My bad experience with this bank started with an overdraft on two uses with my debit card on the same day. By the end of that day my account was still in the positive. The next day i again used my debit card and made a withdraw. I was sure funds were deposited the night before. Later that morning i discovered the error and understand i owe the bank the amount i had withdrawn and a $35. 00 overdraft fee. It wasnt til a few days later they told me i was also charged $70. 00 for the two uses on my debit card the day before. All of this caused a snowball effect considering i had used my debit card three of more times believing i had that $70. 00 in my account.
My mother has an account in the same bank. My name is on her account for emergency use only. Today she went to take care of some transactions with her account and the bank refused to let her have any of her money until she paid a $1. 78 to my account. She would not agree to it until she found out she could not have her money or do any transactions with her account. She finally agreed to pay the $1. 78. The bank teller told my mother she would be right back. After a couple of minutes the woman returned saying my mother would have to put over $100. 00 in to my account. Considering my mother has automatic bill payments expected to go through soon she agreed to pay the amount over $100. 00.
They not only stole money out of my account, they then held my mothers account hostage. My mother and i are both done with this bank. It is sad considering i have been with this bank for about 8 years and my mother has been with them for about 5 years.
After the Citizen's buyout my debit card was shut down and my account without my knowledge. I found out when my phone and internet were shut down due to direct withdrawal funds not being available. Got that all straightened out without even a sorry from First Merit.
Now I've had a check cashed at the Jackson, MI-North St. Branch by a teller and did not receive the money. Left frustrated and forgot the check was not returned to me after the teller refused to cash it due to insufficient funds in the account. No problems with another larger check 3 days later, but I deposited part of that one. Two weeks later after the manager went over all video feed (nothing on video) and questioning the teller. He will not show me any transaction details or video feed. He stopped communicating with me and said he believes his teller over me. They also said do not contact the police, that their own security team would handle it. Even though there's nothing showing I received the money. Don't even know the teller's name, but supposedly she went against bank policy of not cashing a check if the funds aren't available. Why did she not say she was getting special authorization to cash the check? Why did she tell me to go somewhere else, instead of saying here's your cash that I'm placing in the tube? Why does the bank claim that they only have camera's on the customers and not the tellers? I've never even heard of such a thing? That's some serious teller trust there.
When this was initially brought to the managers attention, after he investigated the incident had told me the check wasn't even cashed there. Besides he said, like the teller told me, "they under NO circumstance cash checks unless the funds are available to cover them for this reason." Once I got him the copy of the check a week later with the numbers on the back, it mysteriously showed up in their system?
Basically they can steal money from customers without any recourse.
I've had several dealings with this branch over the last 2 months and they have not only been rude but they have not helped me with any issues I've had. The day after my Mother passed away in April, I had been charged $175.00 for a bank error and could not access any of my money. I went there and was pretty much told too bad you have to go to another branch and talk to the manager there. It took 4 days for this issue to be resolved and I had no access to my money during those 4 days. The branch manager at Uniontown finally resolved this issue for me. I am a long time customer for FirstMerit and their customer service has slipped dramatically.