My bad experience with this bank started with an overdraft on two uses with my debit card on the same day. By the end of that day my account was still in the positive. The next day I again used my debit card and made a withdraw. I was sure funds were deposited the night before. Later that morning I discovered the error and understand I owe the bank the amount I had withdrawn and a $35.00 overdraft fee. It wasnt til a few days later they told me I was also charged $70.00 for the two uses on my debit card the day before.
All of this caused a snowball effect considering I had used my debit card three of more times believing I had that $70.00 in my account.
My mother has an account in the same bank. My name is on her account for emergency use only. Today she went to take care of some transactions with her account and the bank refused to let her have any of her money until she paid a $1.78 to my account. She would not agree to it until she found out she could not have her money or do any transactions with her account. She finally agreed to pay the $1.78. The bank teller told my mother she would be right back. After a couple of minutes the woman returned saying my mother would have to put over $100.00 in to my account. Considering my mother has automatic bill payments expected to go through soon she agreed to pay the amount over $100.00.
They not only stole money out of my account, they then held my mothers account hostage. My mother and I are both done with this bank. It is sad considering I have been with this bank for about 8 years and my mother has been with them for about 5 years.
We have been extremely unhappy with First Merit ever since Citizens changed to First Merit. Additional procedures are inconvenient, online system is worse and not user-friendly, waiting times for deposits are worse. If it continues to go downhill, we will definitely be changing banks. It was funny when I pointed out the sign at the counter stating that you will notice no changes once we switch to First Merit and it will be seamless. They seem to care more about their procedures than their customers now. It didn't used to be that way with Citizens Bank.
Bad Mortgage practises I had 2 personal 30 year loans with First Merit Bank and I was paying on time and never late on any payments. I also had a line of credit on my business. My business was falling into some hard time do to the recession. The loan matured in July 2013 and I tried so hard to work with them to reschedule it but it fell onto deaf ears and finally they decided to mature all my loans and asked me to pay all the mortgages Plus a lot of late fees which added up to about $118000.00 which I did not have so I had to sell one of my properties for less than half of what I bought it for and borrow money from every mortgage company under the sun with really high interest rates and they where really mean and nasty to me and all they where interested in is to foreclose on my properties which I worked so hard to acquire. First Merit is the worst bank you can deal with and I would not recommend anybody to trust them with their financing. While the government was bailing all these banks out and giving them all kind of grants and free money which they kept for themselves and went after the little people like me to destroy there financing and repo everything they worked so hard for .