I have been a loyal first merit customer for around six years. Never before have i had overdraft issues in the past. Recently i deposited a payroll check on a weekend with a holiday following it. After i deposited my check i made several transactions. On the next available business day the bank ran through the transactions i had made before running the deposited check i had made... Even though it was deposited beforehand. Then... Seven... $35 overdraft fees arrived... Totaling $245 dollars!! I called the bank and they said they'd call corporate and they'd get back to me. Three days later my bank.... Not corporate mgmt... Got a hold of me. They said to tell me theyd take two of the seven fees off if i applied for a creditcard and overdraft protection... More ways for them to make money! I have always had enough money to cover any transactions ive made and am a financially responsible person. I feel robbed and taken advantage of from first merit bank. This is wonderful representation as to how they treat and value us as the customer. I recommend not banking with them and not letting them steal your money also.
Since First Merit took over our branch from Citizens Bank, it's been one problem after another, but the worst by far is their online banking system. There is no running balance so you can see a problem if they say there is one, debits appear then disappear. It takes them a very long time to deduct online bills paid through their system. If you over draft and something seems off, there's really no way to see if that's so, since many transactions are not visible. It's an absolute mess compared to Citizens very transparent and up to date system. We're out of this bank as soon as we can be. I feel like this set up is designed to keep the customers confused and that makes it very easy to make costly mistakes to the benefit of the bank. I miss Citizens.
I was a Citizens Bank customer for 8 years. When they were bought out by First Merit, they no longer would allow one line of credit to cover both checking accounts. The whole reason I got the LOC was to prevent overdraft fees. Of course I got busy at work, wife went Christmas shopping and we overdrafted. They charged us 10 overdraft fees of $35 per overdraft transaction on a single day. Some of these transactions were only like a dollar, but ended up costing me $36. In all, about $300 ended up costing me $750.
I had plenty of money in my other checking account, in savings and on the LOC. Didn't matter. I called to ask my branch manager to see if there was anything she could do about reducing them, and wouldn't budge a bit. Didn't care, didn't want to understand, wasn't concerned about how upset I was. Proceeded to lecture me on keeping a register, balancing my checkbook, there was nothing she could do... etc. I already knew I screwed up, but I was wanting a little forgiveness and understanding for a long time customer.
I am done with this bank.