I needed a Money Order/Cashiers Check. I called the bank this morning to see if this location offered this service. I was asked if I was a customer and I said "No". The person told me that it was not a problem that I was not a customer, and that the fee would be $3.00.
At lunchtime today I walked to the bank. I told the lady at the window I needed a Cashiers check. She told me they only had money orders. I said that was fine and handed her $320 in United States CASH. She asked for my account number. I told her I did not have one, but I had called earlier and was told I could still purchase a cashiers check. She told me "NO -- we only provide services for people with accounts at the bank".
Although I was standing there with cash in hand she refused to sell me a money order or cashiers check, because I was not a customer. I was able to walk down the street to the currancy exchange and they were happy to take my money and sell me a money order for a total fee of $1.00 -- $2.00 less than First Midwest Bank told me they would do.
Guess I won't ever be able to get a money order or cashiers check at First Midwest Bank -- after the poor service I received I would never want to do business with them.
They failed to provide me with basic protection on their own debit card when I made a purchase which I later learned was based on misleading representations of the merchant. The bank refused to reverse the charge despite being provided with proof of my having returned the product via FedEx.
This bank is pathetic and run by a branch manager who reneged on her own representation that once provided with proof of return, I would be refunded my money. She is an amateur. Instead she was unduly concerned about merchant who I filed a complaint about with Better Business Bureau as the merchant, [Redacted] in Northbrook, Illinois has stubbornly refused to refund $64.40. I suspect she did this to cultivate them as a corporate client. As a result of this unprofessional experience, I closed all three of my accounts entirely with this bank. I expect my bank to work with me, not against me as this bank did.
I had a payment scheduled to be paid on a certain day and i deposited the money at the ATM, and the bank did not process the payment in time and i got charged an overdraft fee.
I had a payment scheduled to go out which i canceled and i got charged a stop payment fee and an overdraft fee larger then the payment itself.