First national bank of omaha is the worst bank ever. They have absolutely horrible customer service. We have been customers for over 5 years, then one day for no apparent reason they cut the credit limit on our credit cards down to the current balance, raise the interest rates and raise the minimum payment. When we tried to talk to them about it, it was impossible to get our questions answered. We have a great credit score (just over 800) and can't understand why this happened.
My deposit at 90th and Fort branch on 01/24/2015 was incorrect. I noticed after 1PM. I called about the error, reached the rep. Kayla ext 1059973 at the call center . She was unconcerned about how this error and how it may effect me until it can be resolved. Since it is a Saturday apparently it could be as long as 01/27/2014 and that is because I caught it. Never once was a apology given. Error strike one ,terrible customer service strike two.
My family has been banking with First National of Omaha for over a hundred years.
I've only had the best customer service - never an issue that could not be worked out quickly!!
Once one of their ATM broke during my transaction. Within a week I received a letter saying they where sorry and had a 5 dollar bill enclosed for any inconvenience the broken ATM may have caused me.
Another time, I had to close down a savings account with them and transfer the money to my checking account. The person made a mistake and closed my checking account down and transferred my money to savings account. I realized this mistake on a late Saturday afternoon. I called at 6pm on a Saturday and someone picked up and fixed the problem within the hour. My credit line connected to the checking account was reopened on that following Monday with a followup call from that department checking to see if everything was good.
I now live in Texas - but I can still bank with FNBO - they have branches in the north DFW area!!!