During hurricane issac my payment did not arrive on time because of the disruption due to weather. After one day late i was sent to collections, my credit limit was frozen and was hounded with 13 calls from them demanding the payment. All this while i was evacuated and in a hotel. Every person i spoke had the same response
My family has been banking with First National of Omaha for over a hundred years.
I've only had the best customer service - never an issue that could not be worked out quickly!!
Once one of their ATM broke during my transaction. Within a week I received a letter saying they where sorry and had a 5 dollar bill enclosed for any inconvenience the broken ATM may have caused me.
Another time, I had to close down a savings account with them and transfer the money to my checking account. The person made a mistake and closed my checking account down and transferred my money to savings account. I realized this mistake on a late Saturday afternoon. I called at 6pm on a Saturday and someone picked up and fixed the problem within the hour. My credit line connected to the checking account was reopened on that following Monday with a followup call from that department checking to see if everything was good.
I now live in Texas - but I can still bank with FNBO - they have branches in the north DFW area!!!
Zero stars! Horrible customer service! These people are scammers and will try to ruin your credit! I have been a perfect customer for several years now and only had $40 bucks left on the account as owed in jan. January is the last time i had received a bill. It's now march and i don't receive a bill but what i do receive is this letter stating that due to non payment my account has been sent to collections!! I didn't understand this b/c of me not getting a bill in 2 months (i just thought it was all paid off). I call the number and the guy says oh ya someone sent it back saying not a good address. I haven't moved at all in 5 years and i did receive this letter about them cancelling the card due to account being past due... So obviously the address is still good! He then tells me what i owe and asked how i want to pay it. I said i don't want to pay anything until i see a actual bill. So he has me call customer service (says he is just collections). Customer service number is the same number i had called when i talked to him? Next lady was just plain rude (her name was kim). She tells me this is my fault and that i should have known i wasn't receiving the bills!!! Isn't that the whole point in a bill, to remind you what is owed and when it's due?! She tells me there is nothing she can do and that it is now on my credit! She didn't see that it was sent back to them and just kept repeating that it was sent! 3rd person i talked to did see it as sent back to them in the notes on my acct!! They are messing up my credit all over $40! These people are disrespectful and ignorant, i don't see how they are still in business! I will not be paying them anything ever again! I will have to take this up with the credit bureau unfortunately! I work in customer service and would never treat any of my customers this way! Customer service is supposed to help people figure out a solution to whatever the problem may be..... Not to blame the customer for someone else mistake