MyBankTracker rated First National Bank of Omaha based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
During hurricane issac my payment did not arrive on time because of the disruption due to weather. After one day late i was sent to collections, my credit limit was frozen and was hounded with 13 calls from them demanding the payment. All this while i was evacuated and in a hotel. Every person i spoke had the same response
My deposit at 90th and Fort branch on 01/24/2015 was incorrect. I noticed after 1PM. I called about the error, reached the rep. Kayla ext 1059973 at the call center . She was unconcerned about how this error and how it may effect me until it can be resolved. Since it is a Saturday apparently it could be as long as 01/27/2014 and that is because I caught it. Never once was a apology given. Error strike one ,terrible customer service strike two.
My family has been banking with First National of Omaha for over a hundred years.
I've only had the best customer service - never an issue that could not be worked out quickly!!
Once one of their ATM broke during my transaction. Within a week I received a letter saying they where sorry and had a 5 dollar bill enclosed for any inconvenience the broken ATM may have caused me.
Another time, I had to close down a savings account with them and transfer the money to my checking account. The person made a mistake and closed my checking account down and transferred my money to savings account. I realized this mistake on a late Saturday afternoon. I called at 6pm on a Saturday and someone picked up and fixed the problem within the hour. My credit line connected to the checking account was reopened on that following Monday with a followup call from that department checking to see if everything was good.
I now live in Texas - but I can still bank with FNBO - they have branches in the north DFW area!!!