During Hurricane Issac my payment did not arrive on time because of the disruption due to weather. After One day late I was sent to Collections, my Credit Limit was frozen and was hounded with 13 calls from them demanding the payment. All this while I was evacuated and in a hotel. Every person I spoke had the same response
you have to pay 3.5 % of the total balance every month. transfer $ 10,000 monthly payment $350
most banks 1.5 % - 2%
did not realize I missed 1 payment 3 days later cut credit limit. received this letter 3 weeks later.
same week collection called warning to pay up.
Received letter on 2/13/2014 collection dept. cut me off gave me 30 days until my execution.
Low introductory credit rates, pay on time, never late, your reward, 30% interest rate without warning or negotiation, just like that. worst customer service I have ever encountered. Just a big headache. Do not deal with these people.