I have been with this bank for 18 years, formerly known as Lockport Savings Bank. They do not care about their customers in the least bit. They are only concerned about collecting fees and "raping" their customers financially. I have had a home equity line of credit with them and multiple accounts throughout the years. My husband and I moved out of state and decided to close the accounts because it was impossible to manage our accounts with their lack of technology and inability to make deposits other than in person. Upon closing our accounts, we had a line of credit on both accounts. They sent us a check for our remaining deposit money and then claimed we were late on our line of credit (overdraft account). They charged us $25 for each account and proceeded to send us a bill for the delinquency after 3 weeks of the accounts being closed. We never even received a statement to make a payment. I called the bank and I was informed that statements are a courtesy and they refused to reverse the charges. They said it was not a bank error but an error on behalf of the person who closed our accounts when we sent our request by mail. Last time I checked, bank employees would be responsible for bank errors... Not too mention they willl charge you &37 for an NSF fee and then if you do not deposit money into the account within 7 days they will charge you another 35 on top of that... THE WORST BANK EVER!!! BEWARE!! PUT YOUR MONEY SOME WHERE ELSE!! They only want to collect fees from you and will go to all lengths and random charges to collect it from you!
I have set up automatic transfers from savings to auto loan on a monthly basis. In august 2013, first niagara processed duplicate transfers. I caught this when i received my statement. Luckily i had enough in my savings account to cover it. Called customer service and they could not explain why it went through twice. Was instructed to delete the second recurring transfer that was now on my account (that their incompetent system created). I deleted the second transfer. Now i was paid ahead on my auto loan by one month. I just received my November 2013 auto loan statement and i see that there was no activity, meaning that my October payment did not go through. I checked online and it shows that the October payment had a problem/rejected. Called customer service and after being transferred to the online banking dept. Was told that they had a system problem on 10/25/13 and that no transfers were made. I asked why there was no notification to customers impacted and no system in place to correct the issue. All i received was an apology. Luckily i was paid ahead due to their screw up back in august but these issues are totally unacceptable. They don't seem to care how these problems negatively affect the customer from fees, credit score etc. Let alone the time the customer spends fixing their mistakes! Their attitude seems to be let's see if customers notice how incompetent our bank is. From day 1 i was not comfortable with HSBC becoming First Niagara from customer service to the sub par system. My options are to check my account daily or go elsewhere. I choose option 2.
First Niagara is a horrible bank all they care about is making money off you by charging you outrages fees and they are terrible about notifying you about when they change there rules or notifying u at all for that matter at lest they did a horrible job with me I was not notified when my bank account went negative by their $9 fee if I had known I would have simply paid the $9 and then there would have not been a problem but since I never received any notice that my bank account was negative it sat like that since I did not know and they charged me another fee for $35 and I think that is wrong I felt that since I called them and explained everything to them then they should have and could have removed that $35 fee but they would not they told me I had to pay it all and they would not close my account unless I did they didn't even seam to care about losing a costumer and terrible costumer service by the way the lady on the phone I was taking to made me feel like I was dumb because she kept repeating herself and also pretty much called me a liar and did not believe me when I said I didn't receive any notification in the mail worst bank ever! And I will be making sure I tell all my friends and family about how terrible they are too!