The very first time i used bill pay on line. First niagara deducted a $400's payment to national grid as requested. It gave me a conformation number and they deducted out of my account. But never listed as deducted but yet my balance was void of $400. First niagara as the bills were paid they bounced my account all over the place and took my direct deposit from taco bell and ate most of it for breakfast.
When i tried to depute this they told me it was my fault and i should keep a register the way they do. I use microsoft office to keep my banking record but that wasn't good enough for them. Then they proceeded to get nasty and say they can't control how and when the post office and national grid receives their mail? What? It was supposed to be an electronic transfer. I just don't understand the nastiness. Customer service on the phone was even worse
Eileen has been there so long that I frown if she is not visible when I go in. With a smile on her face and an unstoppable way of helping, she has, on many occasions, got me thru what I felt were insurmountable tasks. When my young son was faced with heart surgery, I had many banking and fund transferring things to tackle as he was out of the country and needed to get home. With that smile of hers, and a a helping hand she helped me get thru what was one of the toughest times in my life. I love her, and she is the reason I would never consider leaving First Niagara.
I financed my car through them 10 months ago. Come to find out that they accepted paperwork from the dealership and never verified. They told me that they accept everything that they receive as being true. Someone obviously didn't do their job and they do not want to own up to it. I will never use this bank again.