The very first time I used bill pay on line...first Niagara deducted a $400's payment to National Grid as requested...It gave me a conformation number and they deducted out of my account....but never listed as deducted but yet my balance was void of $400....First Niagara as the bills were paid they bounced my account all over the place and took my direct deposit from taco bell and ate most of it for breakfast...When I tried to depute this they told me it was my fault and I should keep a register the way they do....I use Microsoft office to keep my banking record but that wasn't good enough for them..Then they proceeded to get nasty and say they can't control how and when the post office and National grid receives their mail?.....What???? it was supposed to be an electronic transfer....I just don't understand the nastiness....Customer service on the phone was even worse
Nothing irks me more than to be put on hold with FNG customer service while listening to the jingles about "do great things" and "we know your time is valuable" while waiting for someone to pick up for over 25 minutes. T
he tune proclaims that "good is not good enough" and what great "on line Banking" they offer. I have had nothing but trouble with their on-line web services, if and when, I can get in to see my own accounts. I have 8 assorted accounts with them and am very close to going elsewhere. Sooo very frustrating .
I have no clue what the people on her are talking about. The branch and 800 have been exceptional. I have three accounts with First Niagara and have never felt anything but satisfied.