Overall Rating

C
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First Niagara Bank Report Card

Overall rating score 32%
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First Niagara Bank Customer Review

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Lori_Bee's Profile Image

1 out of 5 marks

Reviewed by Lori_Bee

Jun 29th 2012

Awful terrible treated me like I was stupid lost my money

The very first time I used bill pay on line...first Niagara deducted a $400's payment to National Grid as requested...It gave me a conformation number and they deducted out of my account....but never listed as deducted but yet my balance was void of $400....First Niagara as the bills were paid they bounced my account all over the place and took my direct deposit from taco bell and ate most of it for breakfast...When I tried to depute this they told me it was my fault and I should keep a register the way they do....I use Microsoft office to keep my banking record but that wasn't good enough for them..Then they proceeded to get nasty and say they can't control how and when the post office and National grid receives their mail?.....What???? it was supposed to be an electronic transfer....I just don't understand the nastiness....Customer service on the phone was even worse

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Other First Niagara Bank Reviews

Beyondupset's Profile Image

Reviewed by Beyondupset

Dec 20th 2013

1 out of 5 marks

14 Insufficient fund fees off the account (37 dollars each), after deposit of 1128 dollars put in.

We deposited $1128 dollars into the account, and through the time it was in there on top of a payroll deposit as well, we continued to rack up $37 dollar fees (13 in all after the two days after the deposit) to a point where it was $500 +/- in the hole!

We asked for an explanation and all we received was that is the way the system works, something about debit places hold etc. I said OK could understand that on the day after but the majority (13 of them) were 5-6 days later, on debits of $30.00 we received $37.00 dollar charges. They will not and say they cannot do anything about it, a week before Christmas and 6 kids? We are 500 in the hole?

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anonymous041987's Profile Image

Reviewed by anonymous041987

Apr 5th 2012

4 out of 5 marks

Phenominal

All i have to say about these reviews is if you took some personal responsibility there wouldn't be as many issues. Everytime there is a fee change or an account change the bank notifies you 60 days ahead of time... maybe you should read your mail and stop blaming the bank for your laziness!!! Also, the include statement inserts... so if you opened your statement it would avoid 2 issues: you would know about the fee change and how to avoid it and you wouldn't over draft your account because you would be able to properly balance your check book! I've worked for many many banks and they are ALL the same! The bottom line is the customers have to have some personal accountability we can't do your banking for you we can only provide you with the information you need to do your own banking

Is this review helpful? ▲ Yes 3 ▼ No 0

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