The very first time I used bill pay on line...first Niagara deducted a $400's payment to National Grid as requested...It gave me a conformation number and they deducted out of my account....but never listed as deducted but yet my balance was void of $400....First Niagara as the bills were paid they bounced my account all over the place and took my direct deposit from taco bell and ate most of it for breakfast...When I tried to depute this they told me it was my fault and I should keep a register the way they do....I use Microsoft office to keep my banking record but that wasn't good enough for them..Then they proceeded to get nasty and say they can't control how and when the post office and National grid receives their mail?.....What???? it was supposed to be an electronic transfer....I just don't understand the nastiness....Customer service on the phone was even worse
Every employee in this branch is personable and works in a very professional manner.
Rude Rude Rude! I had a mild dispute with the window teller and when she realized I was right, she put my deposit slip in the window, turned around in a huff and walked away like an immature brat. We are so done with this place!