I was an HSBC customer that was transferred over to FNFG. To begin, it took 4 months to get a new debit card. They claimed they sent multiple cards, but I never received them. Every time I called to check on my card their records did not show I ever ordered one! Now they are hitting me with a 3 dollar maintenance fee for the e checking account after I spoke to the representative and made it very clear I wanted all account with NO FEES. I was assured over and over that all my accounts were free. That simply is not the case. This bank is horrible. DO NOT give them your business. I have cancelled all my accounts and taken my business elsewhere.
Nothing irks me more than to be put on hold with FNG customer service while listening to the jingles about "do great things" and "we know your time is valuable" while waiting for someone to pick up for over 25 minutes. T
he tune proclaims that "good is not good enough" and what great "on line Banking" they offer. I have had nothing but trouble with their on-line web services, if and when, I can get in to see my own accounts. I have 8 assorted accounts with them and am very close to going elsewhere. Sooo very frustrating .
I have no clue what the people on her are talking about. The branch and 800 have been exceptional. I have three accounts with First Niagara and have never felt anything but satisfied.