Overall Rating

MyBankTracker rated First Niagara Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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445
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First Niagara Bank Customer Review

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Hreeso's Profile Image

1 out of 5 marks

Reviewed by Hreeso

Jul 3rd 2012

The Worse Bank I Have Ever Done Business With. I Have Been There For Over 9 Years, And Am Leaving Next Month.

When i looked at my account on line on 7/3/12 in the morning everything was fine. I got home from work and looked on line again, and it revealed that two checks came in that same day, on 7/3/12, causing two overdrafts. A cash deposit was made on the same day at around 12:30 in the afternoon.. I still incurred $70 in nsf fees.

They are not logical people, they do not care about their customers, it doesn't matter how long you've been with their institution. They are fee happy, and they are going to lose many customers if they choose to continue this way. I am moving all my accounts. My business account usually has monthly deposits of around $15 to 20k, they don't care. I am out of there by next month, and i can't wait.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other First Niagara Bank Reviews

nicole_p1414's Profile Image

Reviewed by nicole_p1414

Apr 13th 2015

1 out of 5 marks

bank lost paperwork threatening me with repo

First Niagara bank doesn't deserve any stars! First off since I got a car loan through them they have not sent me any statements, I have had the car over a year. I have gone to the bank several times to ask why and they tell me they have the wrong address, so I give them the correct address and I still do not receive statements.

Next, I moved out of state and had to change banking information so I can continue my automatic payments. Again several times I have sent them the same paperwork at there request and there still saying they have not received anything and there is no paper trail. Since ive been trying to change banking info I have missed 1 payment and there threatening me with a repossession because they have lost my paperwork several times!

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Kevin12345678910's Profile Image

Reviewed by Kevin12345678910

Apr 8th 2015

1 out of 5 marks

Don't expect them to make it easy to pay a bill

I signed up for a checking account so I could pay my credit card balance with it. When I attempted to pay my bill with my checking account they transferred me multiple times around 5 and put my on hold at least a dozen. I was on the phone for 40 minutes just trying to pay a 10 dollar bill. They won't allow you to use another bank or card to pay for it. They won't let you transfer funds from 1 first Niagara account to another either. I asked to do this and they told me it couldn't be done and that I should call back later. Its bullshit the only way to actually pay my bill is to physically go to the branch wait in line and give them the money. This is ridiculous for a company that talks about "web banking" and "automatic bill pay" don't let them fool you they make it as big a pain in the ass as possible to actually pay a bill. I am canceling my account today and pulling my money out of the first Niagara accounts because frankly they suck.

Is this review helpful? ▲ Yes 1 ▼ No 0

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