When i looked at my account on line on 7/3/12 in the morning everything was fine. I got home from work and looked on line again, and it revealed that two checks came in that same day, on 7/3/12, causing two overdrafts. A cash deposit was made on the same day at around 12:30 in the afternoon.. I still incurred $70 in nsf fees.
They are not logical people, they do not care about their customers, it doesn't matter how long you've been with their institution. They are fee happy, and they are going to lose many customers if they choose to continue this way. I am moving all my accounts. My business account usually has monthly deposits of around $15 to 20k, they don't care. I am out of there by next month, and i can't wait.
I financed my car through them 10 months ago. Come to find out that they accepted paperwork from the dealership and never verified. They told me that they accept everything that they receive as being true. Someone obviously didn't do their job and they do not want to own up to it. I will never use this bank again.
All i have to say about these reviews is if you took some personal responsibility there wouldn't be as many issues. Everytime there is a fee change or an account change the bank notifies you 60 days ahead of time... maybe you should read your mail and stop blaming the bank for your laziness!!! Also, the include statement inserts... so if you opened your statement it would avoid 2 issues: you would know about the fee change and how to avoid it and you wouldn't over draft your account because you would be able to properly balance your check book! I've worked for many many banks and they are ALL the same! The bottom line is the customers have to have some personal accountability we can't do your banking for you we can only provide you with the information you need to do your own banking