Overall Rating

MyBankTracker rated First Niagara Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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445
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First Niagara Bank Customer Review

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Donald's Profile Image

1 out of 5 marks

Reviewed by Donald

Jan 23rd 2013

The Worst Banking Experience Ever

Stay away from this bank! Their technology is stuck in the 80s. You can get better customer service from a sewer rat. They have put a curse over the Buffalo Sabres.

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Other First Niagara Bank Reviews

waugfam's Profile Image

Reviewed by waugfam

Mar 14th 2015

1 out of 5 marks

Pay taxes on atm rebates !!!!!

Is anyone else ticked about First Niagara not telling you that the rebates you recieve are taxable income!!! What a rip off! We now owe the IRS a decent amount of money!

The money given back in a rebate was our money to start with and had already been taxed...we checked tax advisors an get a different answer every time. Taxable income or not?

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tinasuk's Profile Image

Reviewed by tinasuk

Sep 9th 2013

1 out of 5 marks

Don't go to this bank

I was an HSBC customer for 4 years until it was acquired by First Niagara last year. I did not close my account immediately and after six months incurred monthly charges to maintain my checking account which was initially free with HSBC. I was not given any letter before these charges were applied. I was expected to read through the thick package of papers that they had sent when the acquisition happened. What a way to extract money out of customers. In any case, when I realized that I was being charged for about 3 months or so, I called them up and asked them to close my account. They said that I had to send a signed letter and I would be sent a check back for the amount I had in the bank. They did not inform me about any fees. In fact, I tried to close the account online but there was no option to do that. Later, when I received the check , I saw that $5 was deducted. They charged me just to send a check. I was not even informed about it. When I called them again, they were outright rude and unhelpful. In fact, I was supposed to get a call back from them which I never did. Terrible service in the few months that I have been with them.I won't even give them a single star.

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