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First Niagara Bank Customer Review

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Hreeso's Profile Image

1 out of 5 marks

Reviewed by Hreeso

Jul 3rd 2012

The worse bank I have ever done business with. I have been there for over 9 years, and am leaving next month.

When I looked at my account on line on 7/3/12 in the morning everything was fine. I got home from work and looked on line again, and it revealed that two checks came in that same day, on 7/3/12, causing two overdrafts....a cash deposit was made on the SAME day at around 12:30 in the afternoon.... I still incurred $70 in NSF fees. They are not logical people, they do not care about their customers, it doesn't matter how long you've been with their institution. They are fee happy, and they are going to lose MANY customers if they choose to continue this way. I am moving all my accounts. My business account usually has monthly deposits of around $15 to 20K, they don't care. I am out of there by next month, and I can't wait.

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Other First Niagara Bank Reviews

MollyCat10940's Profile Image

Reviewed by MollyCat10940

Sep 3rd 2014

5 out of 5 marks

Great Bank, Nice Folks, Good Hours, Useable Online Banking

I have no clue what the people on her are talking about. The branch and 800 have been exceptional. I have three accounts with First Niagara and have never felt anything but satisfied.

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RobertB2670's Profile Image

Reviewed by RobertB2670

Aug 4th 2014

1 out of 5 marks

Horrible Online Banking!!!! Beware Do Not Get A Car Loan!

This bank has a horrible online service and also a horrible customer phone service. For the phone service, they'll make you wait with a automated respond machine with a repetitive robot speaking. Then it gives you the option to let them call you back but hitting the # key. Then when you do the stupid automated robot repeats. Once you wait 10 to 15 minutes for them to call you back, they ask all for your information and say they send you to a new representative and will call you back, once again you wait another 10 minutes they say we need a copy of your drivers license to be emailed, and after they receive it they will call you back. Once all this shenanigans they finally give you a stupid pin to start your online statements. But after all that you cant even do payments. All you do is see how much you owe!!!!. And to pay by telephone they will charge you a 15$ fee to make a payment!

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