When I looked at my account on line on 7/3/12 in the morning everything was fine. I got home from work and looked on line again, and it revealed that two checks came in that same day, on 7/3/12, causing two overdrafts....a cash deposit was made on the SAME day at around 12:30 in the afternoon.... I still incurred $70 in NSF fees. They are not logical people, they do not care about their customers, it doesn't matter how long you've been with their institution. They are fee happy, and they are going to lose MANY customers if they choose to continue this way. I am moving all my accounts. My business account usually has monthly deposits of around $15 to 20K, they don't care. I am out of there by next month, and I can't wait.
Nothing irks me more than to be put on hold with FNG customer service while listening to the jingles about "do great things" and "we know your time is valuable" while waiting for someone to pick up for over 25 minutes. T
he tune proclaims that "good is not good enough" and what great "on line Banking" they offer. I have had nothing but trouble with their on-line web services, if and when, I can get in to see my own accounts. I have 8 assorted accounts with them and am very close to going elsewhere. Sooo very frustrating .
I have no clue what the people on her are talking about. The branch and 800 have been exceptional. I have three accounts with First Niagara and have never felt anything but satisfied.