Overall Rating

C
Grade

First Niagara Bank Report Card

Overall rating score 32%
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Banking

441
Branch Locations

First Niagara Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Reviews
First Republic Bank
Add
Bank News
Hudson City Bank
Add
Compare Banks

First Niagara Bank Customer Review

Post a review
newcustomer's Profile Image

2 out of 5 marks

Reviewed by newcustomer

May 29th 2012

WORST BANK

I am a new customer from HSBC

I have been trying to talk to a customer service personnel for 1 week- no luck so far. Each time held for 30-40 minutes. The 2 times I got through- they were rude. They kept me on hold for a further 20 minutes and cut me off !

I will be closing me accounts with this bank ASAP. Customer service in my local bank did not have most of the answers regarding my questions..looked very uncertain.

Sorry...very very very Bad Bank ! I would not recommend this bank to anybody

Is this review helpful? ▲ Yes 1 ▼ No 0

Other First Niagara Bank Reviews

Beyondupset's Profile Image

Reviewed by Beyondupset

Dec 20th 2013

1 out of 5 marks

14 Insufficient fund fees off the account (37 dollars each), after deposit of 1128 dollars put in.

We deposited $1128 dollars into the account, and through the time it was in there on top of a payroll deposit as well, we continued to rack up $37 dollar fees (13 in all after the two days after the deposit) to a point where it was $500 +/- in the hole!

We asked for an explanation and all we received was that is the way the system works, something about debit places hold etc. I said OK could understand that on the day after but the majority (13 of them) were 5-6 days later, on debits of $30.00 we received $37.00 dollar charges. They will not and say they cannot do anything about it, a week before Christmas and 6 kids? We are 500 in the hole?

Is this review helpful? ▲ Yes 2 ▼ No 0

anonymous041987's Profile Image

Reviewed by anonymous041987

Apr 5th 2012

4 out of 5 marks

Phenominal

All i have to say about these reviews is if you took some personal responsibility there wouldn't be as many issues. Everytime there is a fee change or an account change the bank notifies you 60 days ahead of time... maybe you should read your mail and stop blaming the bank for your laziness!!! Also, the include statement inserts... so if you opened your statement it would avoid 2 issues: you would know about the fee change and how to avoid it and you wouldn't over draft your account because you would be able to properly balance your check book! I've worked for many many banks and they are ALL the same! The bottom line is the customers have to have some personal accountability we can't do your banking for you we can only provide you with the information you need to do your own banking

Is this review helpful? ▲ Yes 3 ▼ No 0

Post a review View all Reviews

Sumit your question by creating a free account

Already a member?