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First Niagara Bank Customer Review

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newcustomer's Profile Image

2 out of 5 marks

Reviewed by newcustomer

May 29th 2012

WORST BANK

I am a new customer from HSBC

I have been trying to talk to a customer service personnel for 1 week- no luck so far. Each time held for 30-40 minutes. The 2 times I got through- they were rude. They kept me on hold for a further 20 minutes and cut me off !

I will be closing me accounts with this bank ASAP. Customer service in my local bank did not have most of the answers regarding my questions..looked very uncertain.

Sorry...very very very Bad Bank ! I would not recommend this bank to anybody

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Other First Niagara Bank Reviews

MollyCat10940's Profile Image

Reviewed by MollyCat10940

Sep 3rd 2014

5 out of 5 marks

Great Bank, Nice Folks, Good Hours, Useable Online Banking

I have no clue what the people on her are talking about. The branch and 800 have been exceptional. I have three accounts with First Niagara and have never felt anything but satisfied.

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RobertB2670's Profile Image

Reviewed by RobertB2670

Aug 4th 2014

1 out of 5 marks

Horrible Online Banking!!!! Beware Do Not Get A Car Loan!

This bank has a horrible online service and also a horrible customer phone service. For the phone service, they'll make you wait with a automated respond machine with a repetitive robot speaking. Then it gives you the option to let them call you back but hitting the # key. Then when you do the stupid automated robot repeats. Once you wait 10 to 15 minutes for them to call you back, they ask all for your information and say they send you to a new representative and will call you back, once again you wait another 10 minutes they say we need a copy of your drivers license to be emailed, and after they receive it they will call you back. Once all this shenanigans they finally give you a stupid pin to start your online statements. But after all that you cant even do payments. All you do is see how much you owe!!!!. And to pay by telephone they will charge you a 15$ fee to make a payment!

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