I am a new customer from HSBC.
i have been trying to talk to a customer service personnel for 1 week- no luck so far. Each time held for 30-40 minutes. The 2 times i got through- they were rude. They kept me on hold for a further 20 minutes and cut me off! I will be closing me accounts with this bank asap. Customer service in my local bank did not have most of the answers regarding my questions.. Looked very uncertain. Sorry. Very very very bad bank! I would not recommend this bank to anybody
I financed my car through them 10 months ago. Come to find out that they accepted paperwork from the dealership and never verified. They told me that they accept everything that they receive as being true. Someone obviously didn't do their job and they do not want to own up to it. I will never use this bank again.
All i have to say about these reviews is if you took some personal responsibility there wouldn't be as many issues. Everytime there is a fee change or an account change the bank notifies you 60 days ahead of time... maybe you should read your mail and stop blaming the bank for your laziness!!! Also, the include statement inserts... so if you opened your statement it would avoid 2 issues: you would know about the fee change and how to avoid it and you wouldn't over draft your account because you would be able to properly balance your check book! I've worked for many many banks and they are ALL the same! The bottom line is the customers have to have some personal accountability we can't do your banking for you we can only provide you with the information you need to do your own banking