I am a new customer from HSBC.
i have been trying to talk to a customer service personnel for 1 week- no luck so far. Each time held for 30-40 minutes. The 2 times i got through- they were rude. They kept me on hold for a further 20 minutes and cut me off! I will be closing me accounts with this bank asap. Customer service in my local bank did not have most of the answers regarding my questions.. Looked very uncertain. Sorry. Very very very bad bank! I would not recommend this bank to anybody
Eileen has been there so long that I frown if she is not visible when I go in. With a smile on her face and an unstoppable way of helping, she has, on many occasions, got me thru what I felt were insurmountable tasks. When my young son was faced with heart surgery, I had many banking and fund transferring things to tackle as he was out of the country and needed to get home. With that smile of hers, and a a helping hand she helped me get thru what was one of the toughest times in my life. I love her, and she is the reason I would never consider leaving First Niagara.
I financed my car through them 10 months ago. Come to find out that they accepted paperwork from the dealership and never verified. They told me that they accept everything that they receive as being true. Someone obviously didn't do their job and they do not want to own up to it. I will never use this bank again.