Bank Report Card
Overall Rating
About First Tennessee Bank
First Horizon National Corporation is a premier financial services company with a long history of success and traditions dating back to 1864. Today, the company, one of the top 30 bank holding companies in the U.S.
Customer Service Number
1-800-382-5465
Average Customer Reviews2 out of 5 marks for 7 reviews |
Poor |
|
Bank Financial HealthTexas Ratio |
Good |
|
Bank FeesAccording to National Average |
Fair |
|
Interest RatesAccording to National Average |
Poor |
|
Number of LocationsAccording to National Average |
Fair |
|
Mobile Bank ServicesMobile access (iPhone, Android or Website) |
Good |
First Tennessee Bank Fees & Rates
-
Type Fee National average Monthly Inactivity N/A $6 Non-Sufficient Fund (Overdraft) $35 $30 Stop Payment item $35 $27 Return Deposit $10 $16 Domestic Wire Transfer (Outbound) $20 $22 Domestic Wire Transfer (Inbound) $10 $8 Non-Bank ATM $1.50 $1
First Tennessee Bank Reviews
7
Average customer rating
2 out of 5 marks
Most Helpful Customer Reviews
Marks reviewed First Tennessee Bank
Jan 6th 2012
5 out of 5 marks
“Great local bank with good mobile/online features!”
I am really excited about their new mobile banking with check deposit. I've used it several times and it saves a trip to to the bank.
First Tennessee has always provided good customer service with very fast responses whenever I had a question or a need. The rates aren't the best, but they are pretty good and the service more than makes up for the average rates.
We banked with First Tennessee even before I started working there.
joeljohnsonfirst reviewed First Tennessee Bank
Sep 19th 2012
2 out of 5 marks
“Bad”
Paid off home equity loan, but overpaid. They intentionally held my money for 60 days. Didn't pay me interest, late fee, etc. Crooks.
ToddSmith reviewed First Tennessee Bank
Feb 22nd 2013
1 out of 5 marks
“Customer service needs retraining!!!”
Had to cancel check cards due to someone hacking into an online service that I use. Was told no problem and would receive new cards in 7 to 10 days. After not receiving them 14 days later called customer service and told cards were cancelled with no reissue. They were apologetic and was told my cards would be sent to me by FedEx and would receive them in 2 days. DID NOT COME! Called back, was told I was told incorrectly and that since they were having to pay for FedEx they send out on 3 day service. WHAT? You screw up and then tell me that if I wanted 2 day service, I would have to pay for it. All of our prescriptions are purchased online, not by choice. I have been out of 2 prescriptions for a week and my daughter is almost out on insulin. Do they care NO WAY! Sorry way to show how valued your customers are.
See all 7 customer reviews »
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This bank is an FDIC insured bank. All deposits are insured up to $250,000 per individual account holder.
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