C+ MyBankTracker Rating

First Tennessee Bank

About First Tennessee Bank

First Horizon National Corporation is a premier financial services company with a long history of success and traditions dating back to 1864. Today, the company, one of the top 30 bank holding companies in the U.S.

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.



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Customer Reviews

Most Helpful First Tennessee Bank Bank Customer Reviews

  • B
    Reviewed By Brian Jul 26, 2012

    Worst Bank Ever

    I secured a loan to pay for a property I bought in Garrett County Maryland. First Horizon became First Tennessee and the service went into the toilet from there. I couldn't pay my mortgage payment on line unless I opened up a checking account with First Tennessee. I don't live anywhere near the great state of Tennessee or any of their branches. And since I had an account with another bank, I had to either write a check and mail it or make a phone payment. The phone payment allowed them to steal another $15.00 from me as a "lack-of-service" fee. Service was non-existent and trying to log in to my account was ridiculous. It would prompt me for my account number and then it would say this is an invalid account number so now I had to make a payment by phone using the same invalid account number. They eventually went to on-line banking and allowed people to pay their mortgage using an outside account. They are way behind the times as far as technology, service and common sense. Go with another bank if you can. First Horizon was just a cover for First Tennessee. I finally got fed up to the point that I refinanced my house and added the property to my mortgage just so I could kick First Tennessee to the curb. Best decision I ever made.

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  • V
    Reviewed By vheadrick512 May 2, 2014

    So you think you're a customer?

    So I had been a customer of First Tennessee bank since I was 16 years old. I had this account for about 6-8 years. I was dealing with family issues for a few months last year and I didn't do a lot with my bank account. I had went to this branch around August or September to do something with the account, like deposit money or withdrawal money. Well like I said, I didn't do a whole lot with that account but it was still open.

    After Christmas that year, I went to the same bank to cash a check I had received from my uncle for some work I had done for him. The bank informed me that my account was closed. When I asked the teller why, she said she didn't know because there were no notes on my account. I was highly irritated that my bank had closed my account without me knowing at all. I left since the only thing they could do was open me another account, which was not going to happen. I called the corporate office thinking they could tell me why the account had been closed. Of course they informed me that they didn't know why either. The only thing they could tell me was that it was closed in October of the previous year. So after all the years of being a customer, it didn't mean anything because they had already closed it.

    Overall, I have transferred my business to a credit union with much better rates, better customer service, and a better online application.

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  • LB
    Reviewed By laura b. Aug 11, 2013

    Very Bad, unethical Customer Service, supervisers

    I have been at mnt national bank now 1st tn bank bought them out, for 11 years. I have serious health issues. Which they know about and have always been a good,loyal,nice customer,i hardly ever make mistakes myself,never intentional,they know this and recently got treated so awful that i got sick. I was told different thing by associate,i questioned it ,and then [Redacted] said i even owed more which was wrong,took forever for her to admit it ,never apologized. Then i fixed misunderstanding, i deposited 1300 cash,the two woman put a hold on my debit ,because of misunderstanding and i fixed it ,i paid cash. They said i had to wait three days for my cash? I was at store getting my medicine,and shocked when out of spite she put a hold on my card,i called she wouldn't talk to me,i couldn't get my meds,i couldn't get cash out of atm. Plus i have overdraft protection,which in case of emergency i go over i am ok. I have always been careful about my account to.. This was out of spite and unethical to do all this to me. Ii had to call me dr. It was awful. Now i worry they will hold my checks or do something else they never did in 11 years. They can't do that. It's not right.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
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