About First Tennessee Bank

First Horizon National Corporation is a premier financial services company with a long history of success and traditions dating back to 1864. Today, the company, one of the top 30 bank holding companies in the U.S.
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Overall Rating

C
Grade

First Tennessee Bank Report Card

Overall rating score 26%
Customer Rating
Based on 14 Reviews
Financial Health
Based on Texas Ratio: 20.33
Bank Fees
vs. Average
Bank Rates
vs. Average
Number of Locations
vs. Similar Institutions
Mobile Banking
Quality of Mobile Services

Locations & Hours

First Tennessee Bank Location Map
First Tennessee Bank Location Map
We found branches close to you and 182 nationwide.
View Locations & Hours

Customer Reviews

Most Helpful Customer Reviews

ElizabethTN's Profile Image

Reviewed by ElizabethTN

Feb 19th 2014

5 out of 5 marks

Great personal, customer service

I have been banking with First TN for about 6 months. Everyone I've worked with there has been Extremely helpful. The personal bankers have even suggested different programs to move my money to so that I can benefit from better savings rates. Would highly recommend, if you're looking to be treated like a customer and not just another number.

Is this review helpful? ▲ Yes 1 ▼ No 0

hr123's Profile Image

Reviewed by hr123

Apr 1st 2014

3 out of 5 marks

Very Rude!

I called First Tennessee on April 1st, 2014. I was calling just too ask a simple question (not being rude or anything). I just wanted some information about my account. The girl that answered the phone was obviously not in a good mood when she answered and when I asked her what I needed too ask it was obvious she didn't want to help me. When she got back on the phone she did give me the answer I was looking for but then she just hung up the phone with out saying a word after I thanked her. I just found the phone call very unprofessional and this is not the first time I have had been spoken rudely too from First Tennessee. I will still be banking with First Tennessee because it is overall a great bank! Just maybe if the people that worked there were somewhat friendlier....

Is this review helpful? ▲ Yes 1 ▼ No 0

sevierfarmer's Profile Image

Reviewed by sevierfarmer

Feb 28th 2014

1 out of 5 marks

Ridiculous

Every time I walk into First TN bank I'm privy to a new experience that is as equally dissapointing as the last. Every employee has a different answer than the last and no one seems to know bank policy or exactly how to impliment policy. Their telepone lines consistently go down so you have to go to a location to conduct business. However, they tend to close down prior to their listed hours on a regular basis and then deny that has been done. Their policies are always a catch 22. I have multiple business accounts with this bank due to First TN absorbing MNB. I've been putting off pulling the accounts I have due to the headache it would cause however, I think it is time to deal with a month of irritation rather than continual annoyance and dissapointment I receive from banking with First TN.

Is this review helpful? ▲ Yes 1 ▼ No 0

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Bank Rates

NAME RATE (APY) MIN TO EARN APY MIN TO OPEN
Traditional Savings

0.02%

$0

$0

NAME RATE (APY) MIN TO EARN APY MIN TO OPEN
Money Market Savings

0.01%

$0

$100

Money Market Savings

0.03%

$10,000

$100

Money Market Savings

0.05%

$25,000

$100

NAME RATE (APY) MIN TO EARN APY MIN TO OPEN
Free Checking

0.00%

$0

$0

TERM RATE (APY) MIN TO OPEN
12 Month CD

0.10%

$1,000

24 Month CD

0.15%

$1,000

36 Month CD

0.30%

$1,000

48 Month CD

0.40%

$1,000

60 Month CD

0.55%

$1,000

Banking Fees

Type Fee National average
Monthly Inactivity

N/A

$6

Non-Sufficient Fund (Overdraft)

$35

$30

Stop Payment item

$35

$27

Return Deposit

$10

$17

Domestic Wire Transfer (Outbound)

$20

$22

Domestic Wire Transfer (Inbound)

$10

$8

Non-Bank ATM

$1.50

$1

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