C+ MyBankTracker Rating

First Tennessee Bank

About First Tennessee Bank

First Horizon National Corporation is a premier financial services company with a long history of success and traditions dating back to 1864. Today, the company, one of the top 30 bank holding companies in the U.S.

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Customer Reviews

Most Helpful First Tennessee Bank Bank Customer Reviews

  • B
    Reviewed By Brian Jul 26, 2012

    Worst Bank Ever

    I secured a loan to pay for a property I bought in Garrett County Maryland. First Horizon became First Tennessee and the service went into the toilet from there. I couldn't pay my mortgage payment on line unless I opened up a checking account with First Tennessee. I don't live anywhere near the great state of Tennessee or any of their branches. And since I had an account with another bank, I had to either write a check and mail it or make a phone payment. The phone payment allowed them to steal another $15.00 from me as a "lack-of-service" fee. Service was non-existent and trying to log in to my account was ridiculous. It would prompt me for my account number and then it would say this is an invalid account number so now I had to make a payment by phone using the same invalid account number. They eventually went to on-line banking and allowed people to pay their mortgage using an outside account. They are way behind the times as far as technology, service and common sense. Go with another bank if you can. First Horizon was just a cover for First Tennessee. I finally got fed up to the point that I refinanced my house and added the property to my mortgage just so I could kick First Tennessee to the curb. Best decision I ever made.

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  • P
    Reviewed By paladine Jun 1, 2014

    150 Years of Service: A False Pride: Better Close your Accounts

    I had been first Tennessee customer for the past 7 years. I have 2 checking accounts and I never had more than $1000 in any one of those accounts. I use it specifically for my online purchases. All of a sudden since March it started charging finance charge of $9. I called the customer service and they told me that someone in first Tennessee upgraded my account in 2011 to a premium that requires a minimum of $5000; else it will charge a finance fee. I was never informed this account upgrade. The customer service representative was not giving me any other information either like why it was changed, who changed it and why was I not informed. In the end of the customer representative they told me that they fixed it and it should not happen again. But in April and May, I was charged again the finance charge. I again called the customer service representative and they told me that I will have to go to the branch that opened my account.

    I went to the branch and spoke to the manager; Her name is [Redacted] (4990 Poplar Avenue, 38117). She outright told me that this is how First Tennessee works, their systems will automatically upgrade the accounts and there is nothing that the customers can do about it. She also told me that all their checking accounts require to have a minimum of $5000, else the finance charge. She was rude and unwilling to work with me. When asked about why my other checking accounts in First Tennessee does not have the finance charge, she told that it is a system glitch and laughed saying "If you want the finance charge on that account, I will make it happen now;Do you want it?". At this point I lost my patience, I told her I'm going to close my account with First Tennessee and closed the account.

    After opening an account with other bank, I'm going to close all my accounts with First Tennessee. I wonder how First Tennessee stays in business for 150 years.

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  • V
    Reviewed By vheadrick512 May 2, 2014

    So you think you're a customer?

    So I had been a customer of First Tennessee bank since I was 16 years old. I had this account for about 6-8 years. I was dealing with family issues for a few months last year and I didn't do a lot with my bank account. I had went to this branch around August or September to do something with the account, like deposit money or withdrawal money. Well like I said, I didn't do a whole lot with that account but it was still open.

    After Christmas that year, I went to the same bank to cash a check I had received from my uncle for some work I had done for him. The bank informed me that my account was closed. When I asked the teller why, she said she didn't know because there were no notes on my account. I was highly irritated that my bank had closed my account without me knowing at all. I left since the only thing they could do was open me another account, which was not going to happen. I called the corporate office thinking they could tell me why the account had been closed. Of course they informed me that they didn't know why either. The only thing they could tell me was that it was closed in October of the previous year. So after all the years of being a customer, it didn't mean anything because they had already closed it.

    Overall, I have transferred my business to a credit union with much better rates, better customer service, and a better online application.

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  • Type Fee National Average
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