First: I have been banking with FT for over ten years but due to fraud had to open another acct last august. Now they only acknowledge me being a customer for about a year instead of 10. I recently had an overdraft issue and waited so long they were on the verge of closing the acct. I spoke with a CSA and she helped reverse the charges and I agreed to pay the balance. The same day the branch manager went into my acct and closed it (blaming it on automated computer practices) He then told me that at midnight the acct would be back open, which it was not. I called and tried to speak to the same branch manager around 11pm the next day but he was not in the office.
When I asked the teller to talk to his supervisor or ANYONE that could help me. She lied and told me that he was the branch manager for all Cool Springs and he was the only one who could help me. I called CS back and had no problems getting his supervisor information and left a message for a call back. I decided to call the branch manager back just by chance of reaching him. AND HE ANSWERED. He informed me that my deposit that HE told me to make was not sufficient to open the acct and I would have to put more money in it, which I did and the acct is still not open. When I asked him why did he tell me yesterday a specific amt to open the acct and now today a different amt. His respond was that the acct should not be re-opened anyways but he was doing me a FAVOR.
Usually a customer would have to open a new acct. The only reason he was re-opening my acct was because I had set up direct deposit for that acct again. It seemed his only worry was more money. They even had the audacity to make me pay for another debit card. I have several great experiences with FT but this one seems to trump all the others.
While the banking experience has been satisfactory for the past year or so, my recent experience with the customer service has been a nightmare. Since our recent loss of all the documents in house fire, i am trying to finalize all the paperwork with the insurance company. First tennessee bank has given us such a hard time just as we are going through this difficult time. We cannot obtaina a loan payoff information without an account number. We have tried so hard to obtain this information and no success. This is horrible customer service and i do not recommend anyone to deal with this bank.