While the banking experience has been satisfactory for the past year or so, my recent experience with the customer service has been a nightmare. Since our recent loss of all the documents in house fire, i am trying to finalize all the paperwork with the insurance company. First tennessee bank has given us such a hard time just as we are going through this difficult time. We cannot obtaina a loan payoff information without an account number. We have tried so hard to obtain this information and no success. This is horrible customer service and i do not recommend anyone to deal with this bank.
I have been at mnt national bank now 1st tn bank bought them out, for 11 years. I have serious health issues. Which they know about and have always been a good,loyal,nice customer,i hardly ever make mistakes myself,never intentional,they know this and recently got treated so awful that i got sick. I was told different thing by associate,i questioned it ,and then [Redacted] said i even owed more which was wrong,took forever for her to admit it ,never apologized. Then i fixed misunderstanding, i deposited 1300 cash,the two woman put a hold on my debit ,because of misunderstanding and i fixed it ,i paid cash. They said i had to wait three days for my cash? I was at store getting my medicine,and shocked when out of spite she put a hold on my card,i called she wouldn't talk to me,i couldn't get my meds,i couldn't get cash out of atm. Plus i have overdraft protection,which in case of emergency i go over i am ok. I have always been careful about my account to.. This was out of spite and unethical to do all this to me. Ii had to call me dr. It was awful. Now i worry they will hold my checks or do something else they never did in 11 years. They can't do that. It's not right.