MyBankTracker rated First Tennessee Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Had to cancel check cards due to someone hacking into an online service that i use. Was told no problem and would receive new cards in 7 to 10 days. After not receiving them 14 days later called customer service and told cards were cancelled with no reissue. They were apologetic and was told my cards would be sent to me by fedex and would receive them in 2 days. Did not come! Called back, was told i was told incorrectly and that since they were having to pay for fedex they send out on 3 day service.
What? You screw up and then tell me that if i wanted 2 day service, i would have to pay for it. All of our prescriptions are purchased online, not by choice. I have been out of 2 prescriptions for a week and my daughter is almost out on insulin. Do they care no way! Sorry way to show how valued your customers are.
I secured a loan to pay for a property I bought in Garrett County Maryland. First Horizon became First Tennessee and the service went into the toilet from there. I couldn't pay my mortgage payment on line unless I opened up a checking account with First Tennessee. I don't live anywhere near the great state of Tennessee or any of their branches. And since I had an account with another bank, I had to either write a check and mail it or make a phone payment. The phone payment allowed them to steal another $15.00 from me as a "lack-of-service" fee. Service was non-existent and trying to log in to my account was ridiculous. It would prompt me for my account number and then it would say this is an invalid account number so now I had to make a payment by phone using the same invalid account number. They eventually went to on-line banking and allowed people to pay their mortgage using an outside account. They are way behind the times as far as technology, service and common sense. Go with another bank if you can. First Horizon was just a cover for First Tennessee. I finally got fed up to the point that I refinanced my house and added the property to my mortgage just so I could kick First Tennessee to the curb. Best decision I ever made.