Overall Rating

C
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First Tennessee Bank Report Card

Overall rating score 26%
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First Tennessee Bank Customer Review

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ToddSmith's Profile Image

1 out of 5 marks

Reviewed by ToddSmith

Feb 22nd 2013

Customer service needs retraining!!!

Had to cancel check cards due to someone hacking into an online service that I use. Was told no problem and would receive new cards in 7 to 10 days. After not receiving them 14 days later called customer service and told cards were cancelled with no reissue. They were apologetic and was told my cards would be sent to me by FedEx and would receive them in 2 days. DID NOT COME! Called back, was told I was told incorrectly and that since they were having to pay for FedEx they send out on 3 day service. WHAT? You screw up and then tell me that if I wanted 2 day service, I would have to pay for it. All of our prescriptions are purchased online, not by choice. I have been out of 2 prescriptions for a week and my daughter is almost out on insulin. Do they care NO WAY! Sorry way to show how valued your customers are.

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Other First Tennessee Bank Reviews

hr123's Profile Image

Reviewed by hr123

Apr 1st 2014

3 out of 5 marks

Very Rude!

I called First Tennessee on April 1st, 2014. I was calling just too ask a simple question (not being rude or anything). I just wanted some information about my account. The girl that answered the phone was obviously not in a good mood when she answered and when I asked her what I needed too ask it was obvious she didn't want to help me. When she got back on the phone she did give me the answer I was looking for but then she just hung up the phone with out saying a word after I thanked her. I just found the phone call very unprofessional and this is not the first time I have had been spoken rudely too from First Tennessee. I will still be banking with First Tennessee because it is overall a great bank! Just maybe if the people that worked there were somewhat friendlier....

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sevierfarmer's Profile Image

Reviewed by sevierfarmer

Feb 28th 2014

1 out of 5 marks

Ridiculous

Every time I walk into First TN bank I'm privy to a new experience that is as equally dissapointing as the last. Every employee has a different answer than the last and no one seems to know bank policy or exactly how to impliment policy. Their telepone lines consistently go down so you have to go to a location to conduct business. However, they tend to close down prior to their listed hours on a regular basis and then deny that has been done. Their policies are always a catch 22. I have multiple business accounts with this bank due to First TN absorbing MNB. I've been putting off pulling the accounts I have due to the headache it would cause however, I think it is time to deal with a month of irritation rather than continual annoyance and dissapointment I receive from banking with First TN.

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