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First Tennessee Bank Customer Review

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ToddSmith's Profile Image

1 out of 5 marks

Reviewed by ToddSmith

Feb 22nd 2013

Customer service needs retraining!!!

Had to cancel check cards due to someone hacking into an online service that I use. Was told no problem and would receive new cards in 7 to 10 days. After not receiving them 14 days later called customer service and told cards were cancelled with no reissue. They were apologetic and was told my cards would be sent to me by FedEx and would receive them in 2 days. DID NOT COME! Called back, was told I was told incorrectly and that since they were having to pay for FedEx they send out on 3 day service. WHAT? You screw up and then tell me that if I wanted 2 day service, I would have to pay for it. All of our prescriptions are purchased online, not by choice. I have been out of 2 prescriptions for a week and my daughter is almost out on insulin. Do they care NO WAY! Sorry way to show how valued your customers are.

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paladine's Profile Image

Reviewed by paladine

Jun 2nd 2014

1 out of 5 marks

150 Years of Service: A False Pride: Better Close your Accounts

I had been first Tennessee customer for the past 7 years. I have 2 checking accounts and I never had more than $1000 in any one of those accounts. I use it specifically for my online purchases. All of a sudden since March it started charging finance charge of $9. I called the customer service and they told me that someone in first Tennessee upgraded my account in 2011 to a premium that requires a minimum of $5000; else it will charge a finance fee. I was never informed this account upgrade. The customer service representative was not giving me any other information either like why it was changed, who changed it and why was I not informed. In the end of the customer representative they told me that they fixed it and it should not happen again. But in April and May, I was charged again the finance charge. I again called the customer service representative and they told me that I will have to go to the branch that opened my account.

I went to the branch and spoke to the manager; Her name is [Redacted] (4990 Poplar Avenue, 38117). She outright told me that this is how First Tennessee works, their systems will automatically upgrade the accounts and there is nothing that the customers can do about it. She also told me that all their checking accounts require to have a minimum of $5000, else the finance charge. She was rude and unwilling to work with me. When asked about why my other checking accounts in First Tennessee does not have the finance charge, she told that it is a system glitch and laughed saying "If you want the finance charge on that account, I will make it happen now;Do you want it?". At this point I lost my patience, I told her I'm going to close my account with First Tennessee and closed the account.

After opening an account with other bank, I'm going to close all my accounts with First Tennessee. I wonder how First Tennessee stays in business for 150 years.

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katiesmith37's Profile Image

Reviewed by katiesmith37

May 11th 2014

5 out of 5 marks

Great Bank

If you want a big bank with local bank feel, choose First Tennessee. Not had any problems with this bank! They treat their customers like they should!

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