If you are looking for a construction loan bypass this bank. They owe you no duty to protect you. Everything they do is for the use and benefit of the bank and not for the benefit or protection of the borrower. Check my blog at tarider1.blogspot.com
I started banking with First Citizens about 4 years ago, as they offered free checking accounts to employees of my previous job. From the moment I opened my account at their Lake Oswego branch, I have had the best customer service I could ever ask for. They go above and beyond to make sure that you and your money is taken care of. Each employee who has helped me has listened and gone out of their way to ensure the correct solutions are found and implemented. It's funny to say, but this bank is like a family to me. I know that my money and accounts will be taken care of with every bit of decency and care that is possible.
The Lake Oswego branch is fantastic, and the downtown Portland one is great too. And I would like to mention Glenda Magistrale, who works tirelessly to make sure that my accounts are taken care of and that I receive the best service possible.
Horrible customer service. Took 4 hours to close out IRA which should take at most 20mins. Was lied to and also harrassed for closing an IRA. Do not use this bank the branch manager has no customer service skills nor does the Senior VP. The senior VP also stalks his pray at that alpharetta branch. Neither of them care about you or your money