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First Citizens Bank Customer Review

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tarider65's Profile Image

1 out of 5 marks

Reviewed by tarider65

Sep 18th 2012


If you are looking for a construction loan bypass this bank. They owe you no duty to protect you. Everything they do is for the use and benefit of the bank and not for the benefit or protection of the borrower. Check my blog at tarider1.blogspot.com

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cometomywindow123g's Profile Image

Reviewed by cometomywindow123g

Oct 8th 2014

1 out of 5 marks

Staw Away!

This is the most worthless bank in the US. Customer service is so incompetent, from the local branch to corporate. Basic questions cannot be answered. You are run in circles from operators to senior managers for every question asked. Put your money elsewhere. These people are unethical and not trustworthy. They have no communication skills whatsoever. Gabe from the Dallas, TX branch is allegedly a supervisor. He is so rude he needs to be fired. How can corporate keep people like this employed/ Do they know how many millions they are losing in business?

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ADBOffice's Profile Image

Reviewed by ADBOffice

Sep 19th 2014

5 out of 5 marks

Care Provided Like A Small Town Bank With Big Bank Benefits!

We interviewed multiple banks when deciding to move our business accounts from a big 'bail out' bank with so many service charges and unexpected fees. At the time, ironstone bank stood out from all the rest with the services provided and the business care exhibited at every turn! Having banked with greg schroeder and his team for over 7 years now, we are still grateful they have our business.

Transitioning to first citizens bank has not impacted the responsive attention afforded us. And the product offerings have made our life so much easier. Efficiencies like remote image deposits, master billing for company credit cards at amazing rates, even loan offers have reaffirmed we made the right choice to make our 'home bank' first citizens. Greg and his team continue to make every effort to care for our business needs and we are truly grateful. There is no other bank like our bank!

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