Overall Rating

MyBankTracker rated First Citizens Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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First Citizens Bank Customer Review

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tarider65's Profile Image

1 out of 5 marks

Reviewed by tarider65

Sep 18th 2012

Poor

If you are looking for a construction loan bypass this bank. They owe you no duty to protect you. Everything they do is for the use and benefit of the bank and not for the benefit or protection of the borrower. Check my blog at tarider1.blogspot.com

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Other First Citizens Bank Reviews

DeborahKnight's Profile Image

Reviewed by DeborahKnight

Apr 8th 2015

1 out of 5 marks

Customer Service Lacking

Today was my first unpleasant experience with this bank which seems to have an employee who is rigid, inflexible, and lacking in customer service. I have been banking with First Citizens for more than 15 years. Transactions that I have accomplished with ease at this bank and other First Citizens branches in the past, now all the sudden is against the banks (or her) rules. It is sad that after all of this time, I now have to find a bank that values a long time customer - a bank that has professionalism and common sense judgement. Any recommendations of a bank that understands customer service in the Waynesville area would be greatly appreciated.

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Ebarneycastle's Profile Image

Reviewed by Ebarneycastle

Mar 14th 2015

1 out of 5 marks

Be prepared to pay for glitches

I've banked with First Citizens for 4 years and faithfully writing checks to my uncle once or twice every month through this account. It has worked flawlessly every time as they show up on my mobile app as soon as I deposit the check. This last week however, my check misteriouly didn't debit off my account until 5 days later. After having a very busy weekend, I failed to confirm the transaction had gone through (did I mention they worked flawlessly every time?) and mistakenly spent part of the money. In return, my uncle who had already been deposited the money had it snatched from his account 5 days later and slapped a fine, and I got slapped a fine. After calling customer service their response is "for some reason this check processed different than the rest" and therefore took longer than any other check I've written. Now therefore I'm responsible for the incurring fees on both accounts not to mention the embarassment my uncle just went through. Really? You won't even acknowledge this could possibly be your fault and at least try to remove the fines since they took so long to take the money? Unbelievable the response I received from their customer service. Apparently 4 years of faithful banking will not buy you a single drop of care in this giant corporation. Taking my business somewhere else.

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