Overall Rating

MyBankTracker rated First Citizens Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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428
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First Citizens Bank Customer Review

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tarider65's Profile Image

1 out of 5 marks

Reviewed by tarider65

Sep 18th 2012

Poor

If you are looking for a construction loan bypass this bank. They owe you no duty to protect you. Everything they do is for the use and benefit of the bank and not for the benefit or protection of the borrower. Check my blog at tarider1.blogspot.com

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Other First Citizens Bank Reviews

Ebarneycastle's Profile Image

Reviewed by Ebarneycastle

Mar 14th 2015

1 out of 5 marks

Be prepared to pay for glitches

I've banked with First Citizens for 4 years and faithfully writing checks to my uncle once or twice every month through this account. It has worked flawlessly every time as they show up on my mobile app as soon as I deposit the check. This last week however, my check misteriouly didn't debit off my account until 5 days later. After having a very busy weekend, I failed to confirm the transaction had gone through (did I mention they worked flawlessly every time?) and mistakenly spent part of the money. In return, my uncle who had already been deposited the money had it snatched from his account 5 days later and slapped a fine, and I got slapped a fine. After calling customer service their response is "for some reason this check processed different than the rest" and therefore took longer than any other check I've written. Now therefore I'm responsible for the incurring fees on both accounts not to mention the embarassment my uncle just went through. Really? You won't even acknowledge this could possibly be your fault and at least try to remove the fines since they took so long to take the money? Unbelievable the response I received from their customer service. Apparently 4 years of faithful banking will not buy you a single drop of care in this giant corporation. Taking my business somewhere else.

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mommom's Profile Image

Reviewed by mommom

Feb 24th 2015

1 out of 5 marks

Don't Ever Go To First Citizens!

After 13 years with fcb, and always being able to access my payroll deposits immediately after they are made, my debit card was denied today at the grocery store. After being on hold for 30 minutes with the bank, they said they don't know why i can't get my money today, but it will be available tomorrow. That leaves me with no groceries. My next visit to this bank will be to close my account. That is not customer service or loyalty!

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