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FirstBank Customer Review

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Coloradonative72's Profile Image

4 out of 5 marks

Reviewed by Coloradonative72

Dec 25th 2012

Local Bank

Pros: 1STBANK is locally owned and opperated with NO shareholders to make happy; plenty of Front Range locations and is one of the last banks to still offer a traditional overdraft line of credit. They also have the best customer service I have ever encountered at a bank or credit union. Cons: for whatever reason, 1STBANK had decided to move into Phoenix, AZ and has become less, Colorado-y (the debit and credit cards used to look like Colorado license plates which were very handsome, now Visa Debit is orange and the Visa "Gold" is green with white numbers and letters and looks very cheap). They also have very sneaky fees: for instance...free checking; however, after the first year, the Visa Debit card has a $10 annual fee....Chase, Wells Fargo and US Bank may not have "free: checking; however, with direct deposit, their fees are waived. Also, as they are a Front Range area bank, if you happen to need cash whilst visiting say, LA or Miami etc you will get hit with a foriegn ATM fee...I know other banks do this but if you have Chase, BofA etc etc you have a very good chance at finding one of their ATMs free of charge in most states. They have many locations; however, most are on some of the busiest roads in Denver. Another con is their antiquated online account management. It gets the job done but it seems very old.

Overall, I love 1STBANK because it has been in our family for years and I like the traditional feel that they have; however, with Chase, Wells Fargo and US Bank in our own backyard with fewer fees, it is increasingly hard to recommend 1STBANK.

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Other FirstBank Reviews

JuliaD9282's Profile Image

Reviewed by JuliaD9282

Sep 11th 2014

1 out of 5 marks

Free checking isn't free.

I am charged an annual fee for having a debit card and a monthly fee for not using bill pay. Do what you say and say what you mean and you will have happy customers! It doesn't seem that complex of a concept. Also, if you make a deposit with a teller, it takes an entire business day to post to your account.

I have made only atm deposits for the past year because that is the only way that the deposit posts immediately (as long as it's under a certain amount). I have been with this bank since i moved to colorado in 2011. I am closing both of my accounts next week. So over this awful way to do banking. Thanks 1st bank. Free means free. Not free if and only if.

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kiraalt's Profile Image

Reviewed by kiraalt

Sep 4th 2014

1 out of 5 marks

Free Checking Not so Free

I am changing my direct deposit to another account and eventually (before years end) closing my FirstBank account totally. I allegedly have their "free checking". I have found out it is NOT free - the hard way. Anything but. If you use a different ATM you will be charged a $2.50 fee. If your account is overdrawn, not only will you be charged the overdraft fee, but $5 for every day that it is in the red. $10 annually for the debit card. Also, I joined mainly to get a "free" Kindle Fire. I love mine. But found it was not the newest model available, and I had to report it on my taxes for the "Gift" value. I made it clear to them I DID NOT want a saving account opened. But they said I had to, and now they round up ($1 every time I do a transaction) and put that in the savings. This causes inconvenience because all I do monthly is xfer that saving amount BACK into checking. This does not exemplify "free" checking to me at all.

It is not even just the common fees charged - most banks charge those. I could handle that to a point. But they take out these fees all at one time, once a month at the beginning of the new statement period. Why can't they do it as it happens in real time? I really hate this practice of theirs because I think I have a certain amount in my account then - boom - it is raided for all these little charges but all in one big chunk. UGH. I just am tired of this nickel and diming me to death.

Also if First Bank is purposely doing their accounting this way in order to cause overdrafts (folks not expecting all those fees at one time) they need to take a hard look at US Bank who has been sued for their overdraft hanky panky - and had to settle.

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