MyBankTracker rated FirstBank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Pros: 1STBANK is locally owned and opperated with NO shareholders to make happy; plenty of Front Range locations and is one of the last banks to still offer a traditional overdraft line of credit. They also have the best customer service I have ever encountered at a bank or credit union. Cons: for whatever reason, 1STBANK had decided to move into Phoenix, AZ and has become less, Colorado-y (the debit and credit cards used to look like Colorado license plates which were very handsome, now Visa Debit is orange and the Visa "Gold" is green with white numbers and letters and looks very cheap). They also have very sneaky fees: for instance...free checking; however, after the first year, the Visa Debit card has a $10 annual fee....Chase, Wells Fargo and US Bank may not have "free: checking; however, with direct deposit, their fees are waived. Also, as they are a Front Range area bank, if you happen to need cash whilst visiting say, LA or Miami etc you will get hit with a foriegn ATM fee...I know other banks do this but if you have Chase, BofA etc etc you have a very good chance at finding one of their ATMs free of charge in most states. They have many locations; however, most are on some of the busiest roads in Denver. Another con is their antiquated online account management. It gets the job done but it seems very old.
Overall, I love 1STBANK because it has been in our family for years and I like the traditional feel that they have; however, with Chase, Wells Fargo and US Bank in our own backyard with fewer fees, it is increasingly hard to recommend 1STBANK.
When things were going well for me, they were all smiles and customer service. When i fell on hard times because of the economy, things quickly changed and customer service got ugly. Although i took care of my issues within months, inflexible management and bank policies still haunt me 5 years later; a heavy price to pay. I will never bank with them again, and i certainly do not recommend them. Find a local bank or cu. 1st bank is really just another big box bank that is happy to use your money, but they get unreasonable very quickly.
I am charged an annual fee for having a debit card and a monthly fee for not using bill pay. Do what you say and say what you mean and you will have happy customers! It doesn't seem that complex of a concept. Also, if you make a deposit with a teller, it takes an entire business day to post to your account.
I have made only atm deposits for the past year because that is the only way that the deposit posts immediately (as long as it's under a certain amount). I have been with this bank since i moved to colorado in 2011. I am closing both of my accounts next week. So over this awful way to do banking. Thanks 1st bank. Free means free. Not free if and only if.