Refinanced online and they sold my loan to Flagstar. I have made two payment errors and have needed to call Customer Service . The first was I doubled paid my mortgage, and the second was they adjusted down my payment and I misread the month so I sent the reduced payment one month early. They called me and told me I underpaid my $1950 mortgage by $40 and they were accessing me a $79 late fee. I told them I was a good customer and had over paid every month and I was early every month. And would they please give me a courtesy "by". They would get back to me. Never did. So in both cases I called Customer Service and was hung up on by their automated 24 hour line. Hung up on. The first time I had to punch in the line for delinquent payees just to get a human. The first time I waited 1/2 hour on hold. And like I said today I got disconnected 3 times by their phone system. If you can possibly not deal with these clowns then don't . Oh how I wish I had stayed with Chase.
Horrible experience getting a Mortgage. They are just bone lazy and their Underwriters have no idea just harass the customer. I have A++ Credit have one loan with them they preapproved me for a second loan for a Condo for a small amount. They have been sitting on it for 2 months and now it is closing time they are asking for documentation which was provided immediately but still refuse to clear to close. If that is the case then why pre-approve especially someone with the Income assets and good Credit history and an excellent Condo building. The purchaser and the buyer have been put in this really poor situation through no fault of theirs. We were told for the past 10 days the loan would close we are still waiting. Never ever do business with this bank. I am a Commercial Lender if I did this with my loans I would be thrown out of the company.
With the banking industry permitting a bank like this to continue to do business with the list of reviews posted for this bank alone, without triggered oversight, is an indictment to the regulatory institutions that put bandages on problems after they've failed. Consider how many others haven't bothered to post, yet experience the same scams. There is no confidence in companies that are allowed to continue to operate like this one. They're in the business of being a casino taking in money from home loans in the millions with profits with out being penalized. How long will it take them to penalize you if you don't do the procedures they dictate?