This bank is the worst in all my 50 years of dealing with not only banks but any business. Please do yourself a favor and stay far away from these idiots. I do not see how something run this poorly and incompetent can still be in business. I wish they would hurry up and go bankrupt.
Put over 14k in flagstar bank. Lost my job so put this money in my account for bills and the such. I placed bounce protection on this account. Luckily, I found a job. 2 days before I was to receive my first check my new job my acct was almost empty from the work stoppage. I used the bounce protection for 60 dollars knowing I had a check coming in another day. I called to pay the $60.00 the day I received my check. (2)days later. Flagstar charged $618.00 for the $60.00 I used.
Like many people, a year or so ago our family experienced a decrease in income. Thank goodness we had paid our mortgage on time for 9 years. So, under the fabulous HARP program - designed to help homeowners in stress to keep their homes - Flagstar began the refinance process with us. THEY LED US ON FOR MONTHS, knowing we desperately wanted to keep our home. Basically they would tell us they had everything ready, a low interest rate and a clear to close, but then they would find an excuse to drag it out another month, MONTH AFTER MONTH AFTER MONTH AFTER MONTH. After riding this emotional roller coaster ride, they finally bled us out, and we had no other option than to let the house go. This is a very DISHONEST bank, I highly recommend you steer clear of them.