The bank utilizes a process that is patently unfair to the consumer. When a hold is placed on your card (not the actual payment transfer) they deduct overdraft fees in anticipation of an overdraft. They also will stack all of the deductions before any deposits. This has occurred repeatedly with an automated transfer from one account to another. While i have the deposit set as a recurring item ( one would expect that is hits my balance at midnight) they process at 9. 30 in the morning after all the pending debits , causing overdrafts. They have refused to credit all of the overdraft charges that cascade and snowball. I refuse to deal any longer with thieves.
This bank is the worst in all my 50 years of dealing with not only banks but any business. Please do yourself a favor and stay far away from these idiots. I do not see how something run this poorly and incompetent can still be in business. I wish they would hurry up and go bankrupt.
We have been trying to get a modification since October of last year. We finally got into the trial period and were told to make 3 months of payments by certified check which we did. We were then told to keep making the payments of the agreed upon amount and we would hear from Flagstar. The word we got were harassing letters telling us we were behind in our payments. When we go to their system and look, all of our agreed upon payments were made on time before the due date. If we had it to do over again, we would never do business with Flagstar. This week we just received another threatening letter.