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About FlagStar Direct

FlagStar Direct is backed by Flagstar Bank, the largest savings bank headquartered in the Midwest and the largest financial institution headquartered in Michigan. Flagstar has been in business as a federal savings bank since 1987 and today has assets in excess of $16 billion and approximately 160 banking centers in Michigan, Indiana and Georgia, in addition to convenient online banking solutions.

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Customer Service Number

1-800-642-0039

Average Customer Reviews

3 out of 5 marks for 3 reviews

Fair

Bank Financial Health

Texas Ratio

Poor

Bank Fees

According to National Average

Fair

Interest Rates

According to National Average

Poor

Remote Deposit Access

Mobile deposit, scan remote deposit checks

Poor

Mobile Bank Services

Mobile access (iPhone, Android or Website)

Poor

FlagStar Direct Fees & Rates

  • Type Fee National average
    Monthly Inactivity N/A $6
    Non-Sufficient Fund (Overdraft) $34 $30
    Stop Payment item $34 $27
    Return Deposit $34 $16
    Domestic Wire Transfer (Outbound) $20 $22
    Domestic Wire Transfer (Inbound) $0 $8
    Non-Bank ATM N/A $1

FlagStar Direct Reviews

3

Average customer rating

3 out of 5 marks

See all 3 customer reviews »

Most Helpful Customer Reviews

davis420's Profile Image

davis420 reviewed FlagStar Direct

Apr 11th 2013

4 out of 5 marks

“With all due respect to those who feel Flagstar is an under performer, I disagree.”

I have banked with Flagstar since June 2012, found their customer service average ++, products above average, and except not having a universal ATM refund plan, and above 1% interest on savings,

Is this review helpful? ▲ Yes 1 ▼ No 0

Harold J's Profile Image

Harold J reviewed FlagStar Direct

May 21st 2011

3 out of 5 marks

“Opend an account in December 2010. Tried to open second account in May 2011. Horrible experience.”

I opened an account in December, 2010 with no problem. I tried to open a second account in May, 2011. Experience was horrible. On-line new account system would not open account even though I am an existing customer. Chat session was not help at all. System asked how long I have lived at current address. No choices in drop down matched. Opened an account with another bank same day no problem. Flagstar lost my existing account as well as the one I was trying to open. Guess they don't care. Seems funny for an on-line bank to have so many glitches in their system.

Is this review helpful? ▲ Yes 1 ▼ No 0

Norman's Profile Image

Norman reviewed FlagStar Direct

Jan 14th 2012

1 out of 5 marks

“Nothing but a hassle”

Started charging $3 for online transfers...outdated technology...not a good experience!

Is this review helpful? ▲ Yes 1 ▼ No 0

See all 3 customer reviews »

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This bank is an FDIC insured bank. All deposits are insured up to $250,000 per individual account holder.

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