About FlagStar Direct

FlagStar Direct is backed by Flagstar Bank, the largest savings bank headquartered in the Midwest and the largest financial institution headquartered in Michigan. Flagstar has been in business as a federal savings bank since 1987 and today has assets in excess of $16 billion and approximately 160 banking centers in Michigan, Indiana and Georgia, in addition to convenient online banking solutions.
Customer Service #

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Overall Rating

D+
Grade

FlagStar Direct Report Card

Overall rating score 21%
Customer Rating
Based on 3 Reviews
Financial Health
Based on Texas Ratio: 62.52
Bank Fees
vs. Average
Bank Rates
vs. Average
Mobile Banking
Quality of Mobile Services

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Customer Reviews

Most Helpful Customer Reviews

davis420's Profile Image

Reviewed by davis420

Apr 11th 2013

4 out of 5 marks

With all due respect to those who feel Flagstar is an under performer, I disagree.

I have banked with Flagstar since June 2012, found their customer service average ++, products above average, and except not having a universal ATM refund plan, and above 1% interest on savings,

Is this review helpful? ▲ Yes 1 ▼ No 0

Harold J's Profile Image

Reviewed by Harold J

May 21st 2011

3 out of 5 marks

Opend an account in December 2010. Tried to open second account in May 2011. Horrible experience.

I opened an account in December, 2010 with no problem. I tried to open a second account in May, 2011. Experience was horrible. On-line new account system would not open account even though I am an existing customer. Chat session was not help at all. System asked how long I have lived at current address. No choices in drop down matched. Opened an account with another bank same day no problem. Flagstar lost my existing account as well as the one I was trying to open. Guess they don't care. Seems funny for an on-line bank to have so many glitches in their system.

Is this review helpful? ▲ Yes 1 ▼ No 0

Norman's Profile Image

Reviewed by Norman

Jan 14th 2012

1 out of 5 marks

Nothing but a hassle

Started charging $3 for online transfers...outdated technology...not a good experience!

Is this review helpful? ▲ Yes 1 ▼ No 0

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Bank Rates

NAME RATE (APY) MIN TO EARN APY MIN TO OPEN
Express Savings

0.05%

$0

$1

NAME RATE (APY) MIN TO EARN APY MIN TO OPEN
FlagStar Direct MMA

0.05%

$0

$1

TERM RATE (APY) MIN TO OPEN
6 Month CD

0.05%

$500

12 Month CD

0.10%

$500

Banking Fees

Type Fee National average
Monthly Inactivity

N/A

$6

Non-Sufficient Fund (Overdraft)

$34

$30

Stop Payment item

$34

$27

Return Deposit

$34

$17

Domestic Wire Transfer (Outbound)

$20

$22

Domestic Wire Transfer (Inbound)

$0

$8

Non-Bank ATM

N/A

$1

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