Overall Rating

D+
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FlagStar Direct Report Card

Overall rating score 21%
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FlagStar Direct Customer Review

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Norman's Profile Image

1 out of 5 marks

Reviewed by Norman

Jan 14th 2012

Nothing but a hassle

Started charging $3 for online transfers...outdated technology...not a good experience!

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Other FlagStar Direct Reviews

davis420's Profile Image

Reviewed by davis420

Apr 11th 2013

4 out of 5 marks

With all due respect to those who feel Flagstar is an under performer, I disagree.

I have banked with Flagstar since June 2012, found their customer service average ++, products above average, and except not having a universal ATM refund plan, and above 1% interest on savings,

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Harold J's Profile Image

Reviewed by Harold J

May 21st 2011

3 out of 5 marks

Opend an account in December 2010. Tried to open second account in May 2011. Horrible experience.

I opened an account in December, 2010 with no problem. I tried to open a second account in May, 2011. Experience was horrible. On-line new account system would not open account even though I am an existing customer. Chat session was not help at all. System asked how long I have lived at current address. No choices in drop down matched. Opened an account with another bank same day no problem. Flagstar lost my existing account as well as the one I was trying to open. Guess they don't care. Seems funny for an on-line bank to have so many glitches in their system.

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