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Bank Report Card

Overall Rating

About Frost

For six generations, Frost has been committed to helping businesses and families throughout Texas prosper. What started as a small downtown San Antonio bank is now Cullen/Frost Bankers, Inc. (NYSE: CFR), a multi-billion dollar financial holding company.

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Customer Service Number

1-877-714-4932

Average Customer Reviews

3 out of 5 marks for 4 reviews

Fair

Bank Financial Health

Texas Ratio

Good

Bank Fees

According to National Average

Fair

Interest Rates

According to National Average

Poor

Number of Locations

According to National Average

Fair

Mobile Bank Services

Mobile access (iPhone, Android or Website)

Good

Frost Fees & Rates

  • Type Fee National average
    Monthly Inactivity N/A $6
    Non-Sufficient Fund (Overdraft) $30 $30
    Stop Payment item $30 $27
    Return Deposit $4 $16
    Domestic Wire Transfer (Outbound) N/A $22
    Domestic Wire Transfer (Inbound) $7.50 $8
    Non-Bank ATM $1.50 $1

Frost Reviews

4

Average customer rating

3 out of 5 marks

See all 4 customer reviews »

Most Helpful Customer Reviews

vespabear's Profile Image

vespabear reviewed Frost

Nov 30th 2012

4 out of 5 marks

“Fantastic customer service! So happy to have left Wells Fargo.”

Frost Bank has met all my complicated banking and insurance needs. Every time I call, a human answers the phone! I can't recommend highly enough.

Is this review helpful? ▲ Yes 1 ▼ No 0

Elizabeth T's Profile Image

Elizabeth T reviewed Frost

Jul 29th 2010

3 out of 5 marks

“Local, good people, not always the best rates but customer service makes it worth it. ”

Is this review helpful? ▲ Yes 1 ▼ No 0

Pagiec's Profile Image

Pagiec reviewed Frost

Oct 14th 2011

1 out of 5 marks

“Horrible”

I inquired about a home equity loan and was fed lies and misdirection the whole time. Lack of customer service. Called to confirm receipt of documents 4 days after they were faxed and was told she hasn't looked at them yet. Horrible appraiser sent to my house that spent less than 5 minutes here. When I complained about him after the apprasal the Frost bank employees could care less. Obviously, they are in cahoots together in order to scam money off unsuspecting people.

Is this review helpful? ▲ Yes 1 ▼ No 0

See all 4 customer reviews »

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