B+ MyBankTracker Rating

Frost

About Frost

For six generations, Frost has been committed to helping businesses and families throughout Texas prosper. What started as a small downtown San Antonio bank is now Cullen/Frost Bankers, Inc. (NYSE: CFR), a multi-billion dollar financial holding company.

Frost logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Frost Bank Customer Reviews

  • H
    Reviewed By houstonguy77020 Dec 9, 2015

    Going Downhill

    I've been a customer for years. If you only need checking, this is the bank for you. With a credit score 730, I was unable to obtain a line of credit (checking supplement) or a auto loan.

    In my four years, I've never experienced an overdraft or any negative marks prior.

    The lending is incredibly strict. Why should I use one bank for loans and another for checking? Frost is making it incredible hard to do business with.

    Their response: Our online banking now lets you link your outside Frost account. Too little, too late.

    Thank you for your feedback Is this review helpful?
  • M
    Reviewed By Moder Jun 26, 2016

    The Best bank!

    my typical morning was i revived my mail, i was charged overdraft on one of my accounts i called to make sure i was the one who made the purchases, it turns out it was me i just forgot about it, wait for it ...... i was ready to pay the charges, the lady on the phone her name was Erica told me she will take care of it, and she apologized to give me any information so i can give her credit.

    i've been in with wellsfargo, USAA nothing is compared to FROST bank

    thank you

    Thank you for your feedback Is this review helpful?
  • JY
    Reviewed By Justin Y. Jan 20, 2014

    BEST BANKING EXPERIENCE...EVER

    So the nation thrifts: Chase, Wells Fargo, Citi, and B of A are the bullies compared to Frost.

    When you call, a person directly answers; normally on the first ring. All business and customer service is in Texas (San Antonio) unlike the big guys sending you over to India.

    After opening an account online; I received a welcome phone call who offered to assist with bill pay and direct deposit questions. A few weeks later, I received a follow up, just to make sure things were going well and that I was happy with the product.

    There are NO fees for a transfer from savings to your checking as part of overdraft. The big guys charge $10-$12 for this measly automated computer transfer.

    Thank you for your feedback Is this review helpful?

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A