About Frost

For six generations, Frost has been committed to helping businesses and families throughout Texas prosper. What started as a small downtown San Antonio bank is now Cullen/Frost Bankers, Inc. (NYSE: CFR), a multi-billion dollar financial holding company.
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Overall Rating

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Customer Rating
Based on 9 Reviews
Financial Health
Based on Texas Ratio: 3.44
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Customer Reviews

Most Helpful Customer Reviews

lbpeebles's Profile Image

Reviewed by lbpeebles

May 8th 2014

5 out of 5 marks

Love this bank

When Frost first inhabited the spot vacated by Centennial, I was unhappy about another bank in a neighborhood of too many. But I did learn when I dropped by their chuck wagon (grand opening) on my way out of Starbucks that they were not one of the behemoths like Bank of America who caused the Great Recession of 08' and, instead, were a small bank interested in loaning money rather than making risky speculative investments. But since I had had an account with another small bank -- Credit Union of Texas-- for the past twenty years, I wasn't looking to switch.

Sometime after that, I noticed I was getting charged $9.00 a month in checking fee and apparently had been for years. Went to Frost and they assured me that if I had direct deposit each month of an amount I can't remember now but it seems like it was $125.00 or so, I wouldn't have to pay any checking fee. Irritated that I, a great customer, had been dinged for $108.00 a year for God knows how long by my previous bank, I promptly switched my account to Frost and have been thrilled. It's much much closer than my old bank on Ross. No checking fee. They open the door when they see me coming and offer cold water or coffee. I can use my debit card to open the locked bank foyer (which locks behind me) after hours and feel safe withdrawing money from the ATM. I've had a Vice President of the branch call to check on me with regard to my banking needs. I can't say enough good things about Frost and its employees.

Is this review helpful? ▲ Yes 1 ▼ No 0

AverageConsumer's Profile Image

Reviewed by AverageConsumer

Apr 15th 2014

2 out of 5 marks

Abysmal experience

My only mistake was not finding another bank sooner. Everyone makes mistakes but Frost makes too many of them. And they are very slow to correct or acknowledge.

The loan officers are incompetent. It's shocking how badly informed they are and how careless they are with your financial information.

The bank's culture is insular, arrogant, plodding. Needs a makeover badly.

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david's Profile Image

Reviewed by david

Nov 30th 2009

1 out of 5 marks

Frost screwed me dont let them do you

Frost gave me a Lot Loan with 6% interest for one year, to build a home. I loved the loan, it was right for me; then I had a baby that year and needed an extension. So they gave me 10.25 percent p & now I can't save money. I'm going to let my lot go back. Frost did not want to work with me, they laughed at me.

Thanks Frost Bank...

Is this review helpful? ▲ Yes 2 ▼ No 0

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