Frost Bank has met all my complicated banking and insurance needs. Every time I call, a human answers the phone! I can't recommend highly enough.
I inquired about a home equity loan and was fed lies and misdirection the whole time. Lack of customer service. Called to confirm receipt of documents 4 days after they were faxed and was told she hasn't looked at them yet. Horrible appraiser sent to my house that spent less than 5 minutes here. When I complained about him after the apprasal the Frost bank employees could care less. Obviously, they are in cahoots together in order to scam money off unsuspecting people.