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Overall rating score 35%
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Frost Customer Review

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vespabear's Profile Image

4 out of 5 marks

Reviewed by vespabear

Nov 30th 2012

Fantastic customer service! So happy to have left Wells Fargo.

Frost Bank has met all my complicated banking and insurance needs. Every time I call, a human answers the phone! I can't recommend highly enough.

Is this review helpful? ▲ Yes 1 ▼ No 1

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AverageConsumer's Profile Image

Reviewed by AverageConsumer

Apr 15th 2014

2 out of 5 marks

Abysmal experience

My only mistake was not finding another bank sooner. Everyone makes mistakes but Frost makes too many of them. And they are very slow to correct or acknowledge.

The loan officers are incompetent. It's shocking how badly informed they are and how careless they are with your financial information.

The bank's culture is insular, arrogant, plodding. Needs a makeover badly.

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david's Profile Image

Reviewed by david

Nov 30th 2009

1 out of 5 marks

Frost screwed me dont let them do you

Frost gave me a Lot Loan with 6% interest for one year, to build a home. I loved the loan, it was right for me; then I had a baby that year and needed an extension. So they gave me 10.25 percent p & now I can't save money. I'm going to let my lot go back. Frost did not want to work with me, they laughed at me.

Thanks Frost Bank...

Is this review helpful? ▲ Yes 2 ▼ No 0

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