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About GE Capital Retail Bank

GE Capital Retail Bank is a federal savings bank headquartered in Draper, Utah and a member of the Federal Deposit Insurance Corporation. It provides customized credit programs to retailers and consumers in the United States, including private label and bankcard credit programs to major national, regional and independent retailers, as well as private label credit programs, promotional and installment lending, bankcards and financial services for consumers through dealers, contractors, manufacturers, healthcare practices, and service providers across nearly 20 industries.

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Customer Service Number

1-866-419-4096

Average Customer Reviews

1 out of 5 marks for 5 reviews

Poor

Bank Financial Health

Texas Ratio

Good

Bank Fees

According to National Average

Fair

Interest Rates

According to National Average

No Data

Remote Deposit Access

Mobile deposit, scan remote deposit checks

Poor

Mobile Bank Services

Mobile access (iPhone, Android or Website)

Poor

GE Capital Retail Bank Fees & Rates

  • Type Fee National average
    Monthly Inactivity N/A $6
    Non-Sufficient Fund (Overdraft) N/A $30
    Stop Payment item $25 $27
    Return Deposit $20 $16
    Domestic Wire Transfer (Outbound) N/A $22
    Domestic Wire Transfer (Inbound) N/A $8
    Non-Bank ATM N/A $1

GE Capital Retail Bank Reviews

5

Average customer rating

1 out of 5 marks

See all 5 customer reviews »

Most Helpful Customer Reviews

upset c's Profile Image

upset c reviewed GE Capital Retail Bank

Apr 1st 2010

1 out of 5 marks

Warning!

Don't do it! We used this bank to purchase jewelry with ambition to pay off in several months. They charged us every fee possible, despite us paying our bill on time each month! On top of that, this was suppose to be an interest fee and deferred pymt plan! Not! Finally, a rep said yes we have a deferred interest plan, only to find out that they tagged on interest! What? And dnt bother calling the rude reps who will advise you that you have to submit a written dispute! Dont do it! I know money is hard to come by, but do yourself a favor and go the other way!

Is this review helpful? ▲ Yes 2 ▼ No 0

Mic's Profile Image

Mic reviewed GE Capital Retail Bank

May 15th 2012

1 out of 5 marks

Wreck a perfect credit score by closing account

In Oct 2010 I applied for a new home ac unit in the amount of 5,500. I was approved for 9,000.. I have 790 credit scores.. I payed off the unit in full Apr 2011 with no late payments.. I recently was looking into using the line of credit to buy some new windows for our home. I was shocked to find out that a letter was supposedly sent to me on 5-10-12 which I have yet to receive stating that due to inactivity my account was closed for "MY SECURITY"! I just checked my credit scores and they have dropped on average 40 points! I called their useless customer service that's over seas somewhere and they are useless and explained to them that how could they hurt peoples credit like that and I was told that "they reserve the right to do so"! I asked why didn't you send out a letter stating that inactivity on the account would result in the eventual closer of the line of credit before they closed it. I was told that that's what they did and would not reverse it! The truth is unless your currently in debt with them they will cancel your account and wreck havoc on your credit report! They were more then greatful to extend me the money to get into debt with them in the first place! What's with this whole credit card reform!? Was anything put in place to prevent a bank from damaging someones name to no fault of their own or did we just give them more of our taxes just for them to throw it back in our face and hurt us on top of it! GE Money Bank is worse then a loan shark.. At least they don't call themselves a "Bank"! Avoid them at all cost or you will suffer the same fate even if your fortunate to keep your account in perfect standing!

Is this review helpful? ▲ Yes 1 ▼ No 0

Diana's Profile Image

Diana reviewed GE Capital Retail Bank

Nov 10th 2011 - updated: Jan 3rd 2012

1 out of 5 marks

Bad costumer service, add charges

I don't recommend this bank to anyone, they pretend they offer 0 interest rate and right after that, they change to 25% and charge all the interest for the whole 12 months to your account !!!! And that means you pay 25% apr the whole time!!!!

Is this review helpful? ▲ Yes 2 ▼ No 0

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This bank is an FDIC insured bank. All deposits are insured up to $250,000 per individual account holder.

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