B+ MyBankTracker Rating

Great Western Bank

About Great Western Bank

Great Western Bank is a high-performing community bank - Operates in six states: Arizona, Iowa, Kansas, Missouri, Nebraska, and South Dakota 103 Locations. Great Western Bank has Over 900 Employees.

Great Western Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Great Western Bank Bank Customer Reviews

  • GR
    Reviewed By GoBig R. Mar 5, 2013

    The most incompetent bank and staff in the state of Nebraska

    Worst customer service, incompetent people. Charged me a fee but can't tell me what it was for. They closed my account because I made them feel uncomfortable. As stupid as it can get!!!!!

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  • C
    Reviewed By Camille Mar 8, 2013

    Disturbing

    Tried multiple times to stop overdraft charges. Details were not properly disclosed.
    When I went in person to discuss account, personal banker had left out 2 social security numbers on her desk along with account number and pin number for account. When told banker about it, she did not even attempt to hide it.
    Personal Banker was not knowledgeable about current issues already facing Great Western Bank.
    I am closing the account I was discussing. Who knows whose information they have breached.

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  • A
    Reviewed By AliceGould Oct 22, 2015

    Poor customer service.

    Great Western bank used to be local and interested in helping customers but not any more. Now they are as bad as Wells Fargo about not letting customer know when there are problems with their account so they can rack up outrageous over-draft fees. After submitting a written request as I told to do, they did not change my address or let me know that they now require a written request to be notarized. As a result, it took 16 days to receive an insufficient funds notice. 16 days after my account became overdrawn, I received a pile of notices along with my bank statement. I called the local bank and was simply told it wasn't their problem--it was my problem and I better pay up!

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A