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Great Western Bank Customer Review

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jamesuhrich's Profile Image

1 out of 5 marks

Reviewed by jamesuhrich

Feb 12th 2013

Credit Card Customer Service Is The Worst I've Ever Experienced.

I recently opened a checking account with great western and was happy with the friendly staff at the local branch. At the time, i also accepted their offer to open a visa card account. 0% for 6 months. Great. Bad move. Their payment structure is managed by at least two other mystery entities, of which dealing with is horrible. I tried to post my first payment to the card last month through one (i say one, because it turns out there are more than one site to pay at, but they are all antiquated and hard to navigate) of their payment sites, www. Ezcardinfo. Com

turns out, the payment didn't process, even though the site said it was accepted. Instead of calling or emailing me as it happened to inform me of their error, the account sat for three weeks in an outstanding, unpaid status. I'm happy and ignorant all the while. By week four, i started getting mystery calls from an 866 number every morning at 8:15. When i answer, there is no reply, it just hangs up. When i don't answer and it goes to voicemail, the same thing happens. One morning, i decided to call back the number to see who has been such a nuisance. It's some "courtesy" division or company or agency saying my account is outstanding. The extremely rude and uncourteous associate who answered wouldn't even tell me the reason for the call until i gave him all kinds of confidential information.

Remember, i had no idea who this company is! After 2 hours of precious work time, multiple phone calls to multiple divisions, agencies and who knows what, plus fretting over my credit taking a hit because of their cludgy system. I still had no answer why the payment didn't post. I also couldn't pay them at that time over the phone without being charged a $10 "convenience" fee. I gave in and just mailed them the stinking payment. That was one week ago. I'm still getting the calls. I called the 866 number back today to speak with a manager, who, as it turns out, was not there. First-rate bs.

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Other Great Western Bank Reviews

TCBnothappy's Profile Image

Reviewed by TCBnothappy

Mar 15th 2015

1 out of 5 marks

Bad News Bank

The "Front Office" of this bank has caused me more problems than any other bank I've ever delt with. Who are these front office idiots, why can't I talk to them? Great western lies about protecting the customer but come on Great Western, you will protect yourselves only, not me or my business. If you order a product from a website that they don't like, they will shut down your card without notice and leave your butt out in the wind. What??? you shut down my card countless times without notice? I have had it!!!! Small time banks like this will cover their own ass's at all cost and hang you out to dry. The people at the lakewood branch are awesome but the front office will screw you in a heartbeat. WAKE UP great western, my accounts will be moved by the end of the week.

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GoBigRed's Profile Image

Reviewed by GoBigRed

Mar 5th 2013

1 out of 5 marks

The most incompetent bank and staff in the state of Nebraska

Worst customer service, incompetent people. Charged me a fee but can't tell me what it was for. They closed my account because I made them feel uncomfortable. As stupid as it can get!!!!!

Is this review helpful? ▲ Yes 3 ▼ No 0

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