I recently opened a checking account with Great Western and was happy with the friendly staff at the local branch. At the time, I also accepted their offer to open a visa card account. 0% for 6 months. Great.
Bad move. Their payment structure is managed by at least two other mystery entities, of which dealing with is horrible. I tried to post my first payment to the card last month through one (I say one, because it turns out there are more than one site to pay at, but they are all antiquated and hard to navigate) of their payment sites, www.ezcardinfo.com
Turns out, the payment didn't process, even though the site said it was ACCEPTED. Instead of calling or emailing me as it happened to inform me of THEIR ERROR, the account sat for three weeks in an outstanding, unpaid status. I'm happy and ignorant all the while.
By week four, I started getting mystery calls from an 866 number every morning at 8:15. When I answer, there is no reply, it just hangs up. When I don't answer and it goes to voicemail, the same thing happens. One morning, I decided to call back the number to see who has been such a nuisance. It's some "courtesy" division or company or agency saying my account is outstanding. The extremely rude and UNcourteous associate who answered wouldn't even tell me the reason for the call until I gave him all kinds of confidential information. Remember, I had no idea who this company is!
After 2 hours of precious work time, multiple phone calls to multiple divisions, agencies and who knows what, plus fretting over my credit taking a hit because of their cludgy system. I still had no answer why the payment didn't post. I also couldn't pay them at that time over the phone without being charged a $10 "convenience" fee.
I gave in and just mailed them the stinking payment. That was one week ago. I'm still getting the calls. I called the 866 number back today to speak with a manager, who, as it turns out, was not there.
Over the last 35 years I have banked with every major bank and a few small ones. The best by far is Great Western Bank in Coolidge, Arizona. Customer service is top notch and the products they offer are the best in the industry.
Every time i attempt to login to my account it has been impossible to login. There seems to be no one available to assist. I am fearful there are internal issues with security. I am considering moving my account to another bank.