Kept canceling debt cards saying they were reported stolen(I have never reported any of my cards stolen). Then closed my account without telling me. I found out by seeing that the wrong account number on my deposit slip. The bank teller didn't even say anything when I made the deposit into a 'closed' account. When I called the 800 number to ask why, they informed me my account had been closed since August but confirmed they had reissued me a new card on September 5th (why would you reissue a card to a closed account?). They cannot find the deposits or money or deposits I have put in there. It's just gone and they instead referred back to the bank branch.
Been banking with these people since 2002 when tier one was the bank, but the bank folded and then Great Western took over. And in three and a half years of banking they lost a deposit of mine that I had to tell them to go find after 3 weeks when I decided to reconcile by check book. Now that would of been lost forever had I not said anything. Furthermore a friend of mine had his work check deposited there and they lost that too and He had to go to his works office to prove a cancelled check. Oh and one other thing they had not one but two checks from other customers drawn from my account one over drew my account now they reimbursed the account but a week later they charged me for a NSF for someone else check. they reimbursed that too, but hey shouldn't I be able to charge the bank $30 for screwing up my account!!!. Be ware and like the previous statement I raised a little hell and they cancelled my checking accounts too, I'll be going to small claims for check printing expenses and those fees. Watch your accounts closely if you do business with this bank!!!
I have always enjoyed banking with Great Western Bank. The staff is friendly and I feel the website is very user friendly. I have never heard of my friends or family saying anything negative toward this company. I plan to stay with this bank forever :)