Kept canceling debt cards saying they were reported stolen(I have never reported any of my cards stolen). Then closed my account without telling me. I found out by seeing that the wrong account number on my deposit slip. The bank teller didn't even say anything when I made the deposit into a 'closed' account. When I called the 800 number to ask why, they informed me my account had been closed since August but confirmed they had reissued me a new card on September 5th (why would you reissue a card to a closed account?). They cannot find the deposits or money or deposits I have put in there. It's just gone and they instead referred back to the bank branch.
I have always enjoyed banking with Great Western Bank. The staff is friendly and I feel the website is very user friendly. I have never heard of my friends or family saying anything negative toward this company. I plan to stay with this bank forever :)
Worst customer service, incompetent people. Charged me a fee but can't tell me what it was for. They closed my account because I made them feel uncomfortable. As stupid as it can get!!!!!