Kept canceling debt cards saying they were reported stolen(I have never reported any of my cards stolen). Then closed my account without telling me. I found out by seeing that the wrong account number on my deposit slip. The bank teller didn't even say anything when I made the deposit into a 'closed' account. When I called the 800 number to ask why, they informed me my account had been closed since August but confirmed they had reissued me a new card on September 5th (why would you reissue a card to a closed account?). They cannot find the deposits or money or deposits I have put in there. It's just gone and they instead referred back to the bank branch.
Tried multiple times to stop overdraft charges. Details were not properly disclosed.
When I went in person to discuss account, personal banker had left out 2 social security numbers on her desk along with account number and pin number for account. When told banker about it, she did not even attempt to hide it.
Personal Banker was not knowledgeable about current issues already facing Great Western Bank.
I am closing the account I was discussing. Who knows whose information they have breached.
Worst customer service, incompetent people. Charged me a fee but can't tell me what it was for. They closed my account because I made them feel uncomfortable. As stupid as it can get!!!!!