I've been charged several 'Returned Mail' fees when my address has been correct and updated for months. The bank refused to reverse a few of those fees because I didn't catch them within 90 days on an account I rarely use.
When travelling abroad I notified the bank and they still froze my account. It took international phone calls and several emails to have the situation rectified...and almost a week of travel time scrambling for money. This cost me lots of additional credit card fees that I wouldn't have had to incur.
On more than one occasion in took 2-3 attempts to update my contact information or make changes to my account.
My account was compromised by a dishonest collection agency and credit card company and when I complained to the Best Bank location, they would not blocked these unauthorized transactions. I was always put on hold, I left serveral messages with supervisors who did not call me back. Three months later they finally informed me about filing an affidavit which they rejected after I both faxed and had taken into the Best Bank at Krogers on 9 mile and Greenfield. They despite my affidavit and complaint turned me over to collections which was placed on my credit report. I am now going to sue Graranty Bank and the collection agency for liable and defamation of character in the Circuit Court in Pontiac Michigan for at least $10,000 dollars each.
Best Bank (Guaranty Bank) is ripping off consumers. I had an experience with them persons should not bank with this bank because after the royal running around when someone hacked their system, and ridiculous charges occurring on my Bank Statements. Besides, they held my direct deposit for days when it was sent to my Checking Account. Then when you deposit money at the ATM, it isnâ??t available to you right away until another 3 working days. If you asked someone (a relative) to deposit some money in your account, the teller issued to the person your overall balance and not a receipt of what the person put into your account. As a result, that person then becomes aware of how much money you have in your Checking.
Further, I used my debit card at Kroger, and was in an overdraft of $2.00, so by the time I get home and check the online statement Best Bank put on a $37.00 overdraft fee. Then when I checked two days later, another $37.00 fee. So I called the bank, and after trying for a long time to get a customer representative. I told her that it was only $2.00, and that I cannot pay those ridiculous fees that the bank put ($37.00) on that $2.00 immediately. She said okay we will take it off. I said to her, I will be there in 5 days to put the account back into positive because I was ill at the time, and was caring for a sick child. She said that was okay. I finally visited the ATM before those days I then deposited $3.00 when I looked at the slip Best Bank (Guaranty Bank) put back on the $37.00 overdraft fees. Since then the bank refused to listen, placing you on hold, and redirecting calls for hours. Then send letters demanding a balance of $34.00, along with informing me that they reported me to ChexSystems, Inc (of which they are not a member), and then get a woman calling, harassing me from Professional Placement Service (Tel # 1-414-224-3580) when I Google their number the Review said they are Scammers, but these scammers have your social security number, and they are not even in the same state as I am