C+ MyBankTracker Rating

HSA Bank

About HSA Bank

HSA Bank is a Milwaukee-based company and one of the nation’s leading Health Savings Account (HSA) administrators. We serve more than 300,000 accountholders with nearly a billion dollars in HSA assets. We focus solely on the administration, service and support of our HSA product. Our philosophy is to do what we do best and partner with others who do the same to provide a best-of-breed solution.

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful HSA Bank Bank Customer Reviews

  • V
    Reviewed By veggivet Jan 17, 2015

    Recent website redesign a total fail

    I have been with HSA Bank for several years, and up until recently, have been satisfied with their platform. They allow transfers to TD Ameritrade, where I can purchase many Vanguard ETFs commission-free, and it was pretty straightforward to set up these transfers. When I logged in to transfer my 2015 contribution, I found the revamped website much more difficult to navigate than the previous version. I did finally figure out how to set up the transfer, but it took much longer than it should have.

    Regarding their fees, as long as you keep a minimum of $5000 with them, you will not incur a monthly 'maintenance' fee. If you want to invest that amount, be prepared to cough up $27 over the course of the year for that privilege. Not unreasonable, in my opinion.

    I had a question about a possible over-contribution for 2014, and I sent an email in early December. I received a response almost a month later, with an apology for the delay. I suspect that they are dealing with a larger than usual number of inquiries about the website redesign, and are totally in the weeds.

    Since I only have to deal with them twice a year (once to make my contribution, and then once more to move those funds to TD Ameritrade) I will stay with them for the time being. If you anticipate interacting with their customer service department on a more frequent basis for problems with your debit card or payment issues, be forewarned you may be in for some frustrating experiences.

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  • P
    Reviewed By Patty Apr 17, 2013

    Only if you want to be nickel and dimed

    When I opened an acount 4 years ago through my then employers benefits package, this bank charged me to open my account, then every month they charged me a rediculous amount for a service fee...more than what an average account holder gets in interest. My current employer's benefit package offers an HSA with another bank so not wanting to maintain two accounts I decided to transfer what funds were left in the older account and close that account. This bank charged me $25 to close the account. I would never use this bank again!!!

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  • H
    Reviewed By HSA_user Dec 11, 2014

    Changes they've made are a BIG PAIN in the REAR

    I've been a somewhat happy HSA customer for the last 5-6 years...but they recently made some BIG changes that make our ability to use this bank a royal pain.

    History: Every HSA Bank customer is issued a debit/credit card for paying for their valid medical expenses out of their HSA Bank account. It all worked very well for the past years. A few weeks ago, I received a new HSA debit/credit card in the mail. As I always do when something like that happens, I destroyed the old card and put the new card in my wallet. Next time I went to the Pharmacy to pick-up a refill (a valid HSA charge) they declined the transaction. It took 3-4 days to get through to the bank (they just can't answer the number of calls they are currently getting from upset customers) to finally find out that the new card ONLY works at a VERY LIMITED number of pharmacies in our town. All they had for me was some work arounds that are a big pain in the rear.

    If you are looking for a bank for a Health Savings Account...stay away from this one until they get their act together.

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  • Type Fee National Average
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