About HSA Bank

HSA Bank is a Milwaukee-based company and one of the nation’s leading Health Savings Account (HSA) administrators. We serve more than 300,000 accountholders with nearly a billion dollars in HSA assets. We focus solely on the administration, service and support of our HSA product. Our philosophy is to do what we do best and partner with others who do the same to provide a best-of-breed solution.
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Overall Rating

MyBankTracker Grade

D+
Customer Rating
Based on 13 Reviews
Financial Health
Based on Texas Ratio: 8.49
Bank Fees
vs. Average
Mobile Banking
Quality of Mobile Services

Customer Reviews

Most Helpful Customer Reviews

veggivet's Profile Image

Reviewed by veggivet

Jan 17th 2015

2 out of 5 marks

Recent website redesign a total fail

I have been with HSA Bank for several years, and up until recently, have been satisfied with their platform. They allow transfers to TD Ameritrade, where I can purchase many Vanguard ETFs commission-free, and it was pretty straightforward to set up these transfers. When I logged in to transfer my 2015 contribution, I found the revamped website much more difficult to navigate than the previous version. I did finally figure out how to set up the transfer, but it took much longer than it should have.

Regarding their fees, as long as you keep a minimum of $5000 with them, you will not incur a monthly 'maintenance' fee. If you want to invest that amount, be prepared to cough up $27 over the course of the year for that privilege. Not unreasonable, in my opinion.

I had a question about a possible over-contribution for 2014, and I sent an email in early December. I received a response almost a month later, with an apology for the delay. I suspect that they are dealing with a larger than usual number of inquiries about the website redesign, and are totally in the weeds.

Since I only have to deal with them twice a year (once to make my contribution, and then once more to move those funds to TD Ameritrade) I will stay with them for the time being. If you anticipate interacting with their customer service department on a more frequent basis for problems with your debit card or payment issues, be forewarned you may be in for some frustrating experiences.

Is this review helpful? ▲ Yes 1 ▼ No 0

braddock's Profile Image

Reviewed by braddock

Jul 29th 2011

2 out of 5 marks

HSA_user's Profile Image

Reviewed by HSA_user

Dec 11th 2014

1 out of 5 marks

Changes they've made are a BIG PAIN in the REAR

I've been a somewhat happy HSA customer for the last 5-6 years...but they recently made some BIG changes that make our ability to use this bank a royal pain.

History: Every HSA Bank customer is issued a debit/credit card for paying for their valid medical expenses out of their HSA Bank account. It all worked very well for the past years. A few weeks ago, I received a new HSA debit/credit card in the mail. As I always do when something like that happens, I destroyed the old card and put the new card in my wallet. Next time I went to the Pharmacy to pick-up a refill (a valid HSA charge) they declined the transaction. It took 3-4 days to get through to the bank (they just can't answer the number of calls they are currently getting from upset customers) to finally find out that the new card ONLY works at a VERY LIMITED number of pharmacies in our town. All they had for me was some work arounds that are a big pain in the rear.

If you are looking for a bank for a Health Savings Account...stay away from this one until they get their act together.

Is this review helpful? ▲ Yes 2 ▼ No 0

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Banking Fees

Type Fee National average
Monthly Inactivity

N/A

$7

Non-Sufficient Fund (Overdraft)

$30

$30

Stop Payment item

$25

$27

Return Deposit

$25

$13

Domestic Wire Transfer (Outbound)

$25

$22

Domestic Wire Transfer (Inbound)

$25

$9

Non-Bank ATM

$2

$1