You can not deal with this bank personally. You call the branch office and get someone in the phillippines. I wanted to close the account for my aunt who is in a nursing home. They did not like what i had to say and left me on the phone hanging for 30 minutes and never came back to talk to me. I went in 3 months ago to leave a power of attorney and they said they have to check it out and will call me. They never called me and i can not get any answers on the phone. Never deal with a bank that has out sourced their help.
Long phone wait, incompetent lying customer service rep. First they cancel my ATM card, then declare account 'dormant' (whatever that means) and cut off my online access. I called twice, spent an hour each going through the menus and dictating spellings to customer service reps.
They do not keep track of customer calls.
They lie about services. First they said I can fill out "dormancy" form via email, and they'll send it by email. Nothing showed up.
Then they said it'll take 24 to 48 hrs, because HSBC uses some back-office (rear end?) version of email.
Then it turned out they send a paper form and that takes 10 business days.
Then I was told to talk to internet department to restore access to the account online. And, viola!, after spending another half hour of my life talking to more incompetent liars, I was told that I first need to wait for the dormancy form. Which at this rate is likely to arrive about never.
I had some money left over in my checking account, and it's proving very difficult to retrieve them from these thieves.
I'm a bookkeeper for a company that has 21 retail locations. In total we have 25 businesses that have accounts with HSBC and each business has about 3 checking accounts. We're not a small business and the service we get from HSBC is beyond terrible. The relationship manager, Victoria Karamanci totally ignores my calls and e-mails now. They switched from their faulty HSBC Business Banking website to the HSBCNet.com site, which is not user friendly at all and when you call customer service they don't know what they are doing, they give you wrong info and it's a total disaster! Can't wait to switch banks, which will happen soon! We've had it.