I've been on the line off an on for over two hours since last Thursday trying to get my online account unfrozen. Seems as though in their infinite wisdom these idiots decided to change the way you entered your passwords to access your account. When entered as they wished I got an error message. Tried again, another error. Tried again, locked out for too many attempts. Then I tried to reach them on the phone and all I hear is music with an interruption after each minute telling me how valuable I am as a customer and to please remain on the line. As soon as I can get this cleared up I'm gone for good from these losers.
Long phone wait, incompetent lying customer service rep. First they cancel my ATM card, then declare account 'dormant' (whatever that means) and cut off my online access. I called twice, spent an hour each going through the menus and dictating spellings to customer service reps.
They do not keep track of customer calls.
They lie about services. First they said I can fill out "dormancy" form via email, and they'll send it by email. Nothing showed up.
Then they said it'll take 24 to 48 hrs, because HSBC uses some back-office (rear end?) version of email.
Then it turned out they send a paper form and that takes 10 business days.
Then I was told to talk to internet department to restore access to the account online. And, viola!, after spending another half hour of my life talking to more incompetent liars, I was told that I first need to wait for the dormancy form. Which at this rate is likely to arrive about never.
I had some money left over in my checking account, and it's proving very difficult to retrieve them from these thieves.
I'm a bookkeeper for a company that has 21 retail locations. In total we have 25 businesses that have accounts with HSBC and each business has about 3 checking accounts. We're not a small business and the service we get from HSBC is beyond terrible. The relationship manager, Victoria Karamanci totally ignores my calls and e-mails now. They switched from their faulty HSBC Business Banking website to the HSBCNet.com site, which is not user friendly at all and when you call customer service they don't know what they are doing, they give you wrong info and it's a total disaster! Can't wait to switch banks, which will happen soon! We've had it.