I've been on the line off an on for over two hours since last Thursday trying to get my online account unfrozen. Seems as though in their infinite wisdom these idiots decided to change the way you entered your passwords to access your account. When entered as they wished I got an error message. Tried again, another error. Tried again, locked out for too many attempts. Then I tried to reach them on the phone and all I hear is music with an interruption after each minute telling me how valuable I am as a customer and to please remain on the line. As soon as I can get this cleared up I'm gone for good from these losers.
I opened my account with HSBC USA back in January 2006 and in 2010, I was offered HSBC premier. End of 2012, i was assigned a relationship manager to help with me transitioning to other country for work. We had discussed about having my HSBC account opened in the new country. The transition was promised to be smooth as what HSBC is advertising for "HSBC premier is a comprehensive banking service that you can access from wherever you live or work around the world and HSBC premier enables you to open HSBC deposit accounts worldwide from the U.S. And move money online between them securely and without fees; this is a lie! On Apr. 2013, I called up my HSBC relationship manager telling him that i'm in the middle of setting up my HSBC premier account with the local branch and on Nov. 2013, I phoned HSBC USA premier regular hotline and was told that there was no account under my name?
I asked her to check it again and she said that my account was overdrawn and closed. When I told the customer service lady that it wasn't me, she just answered back " sorry, there is nothing I can do. Your account was already closed back on Jun. 2013.
So, I phoned the relationship manager through his direct office. He informed me that HSBC have a legal right to terminate their relationship with the customer and they had mailed me the check to my address back in us, which they shouldn't have done it since I had kept him updated about the timeline I'm moving to outside us. I asked him why I wasn't informed by email like usual and he replied that his new position didn't allow him to email me the notification. I'd asked to speak with his manager but he told me that he is the manager now. He will send me the form that i need to fill up to retrieve my check. So, I told him that i will report this case to the police if HSBC is giving me a hard time to get my money back. Later, he told me that he'll have the check sent to my local address next.
Caught in the net of apparently lots of others. Our small nonprofit that has had accounts in US and UK branches of HSBC for 5 years had our account closed, with no explanation. They sent a postal mail notice to a mail drop address where we only go occasionally, since we do everything online. No help, no explanation other than "concentrating on international banking users." Despite having an account in UK and US, no recourse. With all their scandals recently, and not cutting off US customers, how can they claim the brand "world's local bank?" Despicable.