C+ MyBankTracker Rating

HSBC Bank

About HSBC Bank

HSBC Bank has more than 460 bank branches throughout the United States, with about 380 in New York State and a growing network of branches in New Jersey, Florida, California, Delaware, Washington, D.C., Washington State, Pennsylvania, and Oregon.

HSBC Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful HSBC Bank Bank Customer Reviews

  • V
    Reviewed By violetmoonwater Sep 3, 2015

    Worst bank ever

    HSBC used to be a good bank years ago, and that's why they won my loyalty over a period of time. Then they started closing all the branches near me, charging me fees for everything, and recently both branch and phone customer service people have been so rude that I just closed my account. They've cost me hundreds of dollars in fees by adding all sorts of little tricks and loopholes. I am never banking with HSBC again, and do not recommend it to others. STAY AWAY!

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  • Z
    Reviewed By Zenith012 Dec 31, 2015

    Awful

    I am a premiere banking customer, and have everything with HSBC - but 99 pct of my retirement accounts.

    Generally I have little interaction, aside from online basic transactions.

    Here is a summary of my experiences aside from deposit/withdrawals.

    Mortgage refinance : 1 out of 10. This was the most ludicrous, painful, expensive process of my life. HSBC is deceitful, incompetent, and unremorrseful. It gets a 1 because in the end it happened. I could write a book on the circus.
    Setting up online wire : 0 out of 10. Still not done. Security tokens, visiting branches. Forget it.
    Having 1,700 dispersed from and education IRA. : so far 0 out of 10. 4 branch visits, 3 phone calls. In a branch now - clueless.

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  • C
    Reviewed By chhabra_ravi Feb 19, 2016

    HSBC worst bank ever- Mortgage , International banking

    worst customer service - worst English accent hard to understand and always that is the case , and above in last call customer service representative sitting with cold and coughs .
    Long waits for answering. Customer service are unable to resolve.
    HSBC India branch (Chandigarh) is worst , Bank representative and not trained and have no clue of basic banking.
    Stuck with mortgage service in US will change as soon as I can.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
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  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A