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MyBankTracker rated Huntington based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Huntington Customer Review

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downtheline's Profile Image

1 out of 5 marks

Reviewed by downtheline

Jan 23rd 2013

Account Closed After Successive "dormant Account" Fees Reduced My Balance To Zero

I have been a checking account holder at this bank for 15 years. I've consistently maintained a balance, but lately only used the account occasionally. In july 2012, i logged into my account, only to find that it was closed. Dormant account fees of $5 per month had been assessed to the point where the balance was totally consumed. The bank explained that after six months of no activity, the bank starts assessing its monthly dormant account fees. The problem is that i have definitely gone more than six months in the past without activity, so this must be a new rule -- perhaps one hidden in a new set of "terms and conditions" for the account? I don't know. Initially they offered to refund me a portion of the fees.

But then my account again was assessed dormant account fees that again brought the account to zero, only this time they started accruing after only 3 months of no activity. How could 3 months of no activity be grounds for labeling an account dormant? A phone call to the branch where i opened the account was unreturned. Customer service declined to offer me any fee refund. I was told "we appreciate your years of banking with us," and thus ended my 15 years of being a huntington account holder, after the bank garnished my entire account balance via successive (dubious in my view) fees.

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Other Huntington Reviews

jimashley's Profile Image

Reviewed by jimashley

May 21st 2015

5 out of 5 marks

Huntington has treated me very well

In 2009, I worked at a call center in the town I was attending college, and my only means of banking was a prepaid debit card because of some mistakes I made with prior checking accounts. I hated not having an actual bank account, but the prepaid card taught me sound financial responsibility. One day, the call center had several businesses from the town in the break room to offer their services to employees. There were several banks, and Huntington was one of them. The other two banks told me to "get lost" when I told them I was in ChexSystems.

The guy at the Huntington exhibit said he'd override my ChexSystems record and open me accounts. It is mid-2015 and I am STILL with Huntington. Longest I've been with a bank. Shortly after I opened my account, I had to move back to my hometown. Luckily, there was a Huntington branch. That local branch has treated me very well.

They (tellers, bankers, and even the branch manager) all know who I am, know that I have several accounts (personal and business), and my personal banker even knows me on a personal level.

With their no-fees accounts for personal checking & savings and business checking (I pay $4/month for my biz savings if it falls under $300 avg balance), it makes a lot of sense for me to bank there. They run circles around the local banks around here, as well as the national guys with branches here in town.

Customer service on the phone has always been exceptional. Granted, there's been a few frustrating moments, but with patience, these problems do get solved. Plus, 24 Hour Grace gives me a chance to correct the occasional overdraft mistake that may happen due to me being a bit forgetful sometimes about automatic payments.

I would absolutely recommend Huntington Bank to anyone who asks me where they should keep their money. To me, they're the exact model of how a bank should operate AND treat their customers.

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Alliebutz's Profile Image

Reviewed by Alliebutz

Mar 28th 2014

5 out of 5 marks

My banking experience has been fabulous.

My debit card was stolen during a night out with friends. Upon noticing my card was missing from my purse, I immediately checked my online banking. Seeing an unfamiliar charge, I called huntington to cancel card. The representative I spoke to was friendly and helpful. I was happy to hear my options and ecstatic to learn I would be credited the amount spent. Furthermore, as soon as I checked my bank statement, I had already been credited.

Is this review helpful? ▲ Yes 3 ▼ No 2

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