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Huntington Customer Review

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downtheline's Profile Image

1 out of 5 marks

Reviewed by downtheline

Jan 23rd 2013

Account closed after successive "dormant account" fees reduced my balance to zero

I have been a checking account holder at this bank for 15 years. I've consistently maintained a balance, but lately only used the account occasionally. In July 2012, I logged into my account, only to find that it was closed. Dormant account fees of $5 per month had been assessed to the point where the balance was totally consumed. The bank explained that after six months of no activity, the bank starts assessing its monthly dormant account fees. The problem is that I have definitely gone more than six months in the past without activity, so this must be a new rule -- perhaps one hidden in a new set of "terms and conditions" for the account? I don't know. Initially they offered to refund me a portion of the fees. But then my account again was assessed dormant account fees that again brought the account to zero, only this time they started accruing after only 3 months of no activity. How could 3 months of no activity be grounds for labeling an account dormant? A phone call to the branch where I opened the account was unreturned. Customer service declined to offer me any fee refund. I was told "we appreciate your years of banking with us," and thus ended my 15 years of being a Huntington account holder, after the bank garnished my entire account balance via successive (dubious in my view) fees.

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Other Huntington Reviews

montegirl68's Profile Image

Reviewed by montegirl68

Oct 28th 2014

5 out of 5 marks

I Wouldn't Bank With Any Other! :)

I bank at the shadyside, ohio branch. I have been a customer for 13 years. I have had my bank card number stolen twice, the 2nd time being just as recent as yesterday. Huntington saw that a charge was trying to go through on my card that wasn't familiar to my account and blocked it. The transaction was put through a second time at a much smaller amount that then went through times 2. Many years ago, my card number was stolen and caused turmoil for my account.

Huntington was right on it, replaced the money stolen from me then went after that person/persons for the money. Had it gone any other way, it would have been horrible for me. Their employees are always on top of their game and greet us all by first name when walking in or using the drive through. I have nothing but good to say and i highly recommend them for your banking needs. I can't say enough nice things about this particular branch.

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jayewhite's Profile Image

Reviewed by jayewhite

Oct 25th 2014

1 out of 5 marks

Welcome To The Indy

I recently moved to indianapolis, in from texas. Since the bank i used in texas does not operate in indiana, i was forced to open an account with a different bank, for some reason i chose huntington. I opened my account, made my opening deposit and when meeting with the manager, requested a direct deposit form to submit to my employer. Everyone was super nice and the branch manager filled out the form personally before printing it off. I was really impressed by the level of personal service i received; that is, until my first payday came and went with no deposit made to my account.

To make a long story short, both the routing number and account number the manager placed on my direct deposit form were wrong. Not only were they wrong, but no one at the branch seems the least bit concerned that while they're wasting time passing the blame from one person to another, my missing paycheck problem has still not been resolved. I would have been upset had any paycheck been lost, but i would be a little more understanding had this not been my first check after moving to a new city and opening an account at a new bank. I am now living off my meager savings while the representatives at huntington bank, michigan rd.

Branch continue to do absolutely nothing about rectifying my situation. I would warn anyone to think twice before doing business here.

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