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Huntington Customer Review

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downtheline's Profile Image

1 out of 5 marks

Reviewed by downtheline

Jan 23rd 2013

Account closed after successive "dormant account" fees reduced my balance to zero

I have been a checking account holder at this bank for 15 years. I've consistently maintained a balance, but lately only used the account occasionally. In July 2012, I logged into my account, only to find that it was closed. Dormant account fees of $5 per month had been assessed to the point where the balance was totally consumed. The bank explained that after six months of no activity, the bank starts assessing its monthly dormant account fees. The problem is that I have definitely gone more than six months in the past without activity, so this must be a new rule -- perhaps one hidden in a new set of "terms and conditions" for the account? I don't know. Initially they offered to refund me a portion of the fees. But then my account again was assessed dormant account fees that again brought the account to zero, only this time they started accruing after only 3 months of no activity. How could 3 months of no activity be grounds for labeling an account dormant? A phone call to the branch where I opened the account was unreturned. Customer service declined to offer me any fee refund. I was told "we appreciate your years of banking with us," and thus ended my 15 years of being a Huntington account holder, after the bank garnished my entire account balance via successive (dubious in my view) fees.

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Other Huntington Reviews

UnhappywithHunting's Profile Image

Reviewed by UnhappywithHunting

Aug 28th 2014

1 out of 5 marks

Non ATM Fees, ATM, & Debits: Not Happy At All

We were switched to Huntington after our local, smaller bank closed. All of our accounts went to Huntington (we were not given any other options/bank choices). Huntington does not list/show "actual date" of ATM or debit transactions when posted online or on statements as written in your register to match up easily. They do not post any non ATM fees untill the end of each month & they do not include any way to match up non ATM fee(s) with non ATM transaction(s); (fees: they add them all together and post at the end of the month in one lump sum. no # to match with transaction it pertains to). They need to post all fees with non ATM transactions when they are done (not at the end of the month) & with a number that matches the transaction it goes with, showing/list the "actual date" of when all ATM or debit transaction(s) were done on with their posting date (which can be sometimes days apart depending on when transaction was done on-like on a weekend.. ). If a little bank like we once had could do all of this, why can't/doesn't a bigger bank like Huntington? What are they hiding? They taking $ we don't know about? How can you tell if you can't match up actual (transaction) date written in your register with theirs? Are they deliberately trying to make folks screw up so they (Huntington) get overdraft $ charges? Over all, we hate Huntington Bank. Wished we'd have had a choice in this switch. Never would have gone here.

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rameriwether's Profile Image

Reviewed by rameriwether

Aug 22nd 2014

1 out of 5 marks

I Found An Asterisk

Wow, i just got off the phone with a supposed manager. She kept talking over me the whole time. I was trying to figure out why some pending payments posted after 6:30 pm, causing my account to go negative. She actually told me that they post charges after midnight for the previous day. How would i know that the pending charges would actually go through that late? I even deposited money to make sure my account would be current, but did not deposit enough. Everything about this situation is terrible. I've never heard of a bank posting after the fed closes. I've worked in 2 banks and we always told customers that nothing posts after the fed closes. That is why your deposits after 4 pm eastern time have that disclaimer that they may not count for that day.

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