Overall Rating

C
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Huntington Report Card

Overall rating score 34%
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Huntington Customer Review

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downtheline's Profile Image

1 out of 5 marks

Reviewed by downtheline

Jan 23rd 2013

Account closed after successive "dormant account" fees reduced my balance to zero

I have been a checking account holder at this bank for 15 years. I've consistently maintained a balance, but lately only used the account occasionally. In July 2012, I logged into my account, only to find that it was closed. Dormant account fees of $5 per month had been assessed to the point where the balance was totally consumed. The bank explained that after six months of no activity, the bank starts assessing its monthly dormant account fees. The problem is that I have definitely gone more than six months in the past without activity, so this must be a new rule -- perhaps one hidden in a new set of "terms and conditions" for the account? I don't know. Initially they offered to refund me a portion of the fees. But then my account again was assessed dormant account fees that again brought the account to zero, only this time they started accruing after only 3 months of no activity. How could 3 months of no activity be grounds for labeling an account dormant? A phone call to the branch where I opened the account was unreturned. Customer service declined to offer me any fee refund. I was told "we appreciate your years of banking with us," and thus ended my 15 years of being a Huntington account holder, after the bank garnished my entire account balance via successive (dubious in my view) fees.

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Other Huntington Reviews

mike12y23k's Profile Image

Reviewed by mike12y23k

Apr 6th 2014

2 out of 5 marks

Car Loan-terrible experience

Paid off my car loan and its 3 weeks no title received.Everytime I call they ask me to wait for 5 days. Please advise what should i do next. I want to sell car ASAP

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Alliebutz's Profile Image

Reviewed by Alliebutz

Mar 28th 2014

5 out of 5 marks

My banking experience has been fabulous.

My debit card was stolen during a night out with friends. Upon noticing my card was missing from my purse, I immediately checked my online banking. Seeing an unfamiliar charge, I called huntington to cancel card. The representative I spoke to was friendly and helpful. I was happy to hear my options and ecstatic to learn I would be credited the amount spent. Furthermore, as soon as I checked my bank statement, I had already been credited.

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