My husband and I opened a checking/savings account at Huntington. What a mistake THAT was. My husband got his debit card 3 days after opening. After a week and not getting MY debit card, I called. They had cancelled the request, stating rather rudely that they couldnt verify my address. Called the bank, supposedly got it all worked out. Another week passes, no debit card. Called, got the same stupid excuse. Went in with several pieces of mail, INCLUDING a 'Welcome to Huntington' letter from THEM!!!!! All in all, it took 3 weeks to get a stupid debit card. I had no access to my money during this time, either, as they hadnt even bothered to give me a couple starter checks. I was assured Id get a card in the mail within 2 days. Well, THAT part worked. Too bad the CARD DID NOT. I knew as soon as I opened the envelope it was a bust, as there was no sticker on the card, no activation number, AND it said it was a replacement card. So, went to the bank, and was assured it would work. After going to 2 different stores, it did not work, at all. So...off to the bank. Stood at the teller window for over an hour while the very nice girl tried to get this worked out. Well, they finally got the problems ironed out and the card works. TODAY, I get 2 separate letters from them stating that they have no signature cards on file for our checking OR savings account. We signed signature cards the day we OPENED the account. Suffice it to say Im MORE THAN DISGUSTED with this bank and will be closing our account and going elsewhere. I have NEVER had these problems opening an account...EVER. DO NOT OPEN ANY KIND OF ACCOUNT AT HUNTINGTON!!!!!!!
I have been a business man for 44 years and have never been treated with the respect and honesty that is afforded to me by this bank. My branch is the Meijer on 28th st and Kalamazoo in Grand Rapids. Tellers are friendly and accurate. The manager Dan is the best I have encountered. They have helped me out on many occasions where other banks would have ignored the situation.
I get direct deposit every other Friday. I also get a paper check which I deposited the following Saturday. Monday, I checked my account balance online and was wondering why my balance was so low when I should have more available. I subtracted each transaction from the deposit 3 days prior, and should have over $129 more to my balance(not including the check I deposited on Saturday). I then called customer service and the rep told me that the computer sometimes "plays" with the numbers. I was thrown!!I How can the computer play with the transaction amounts and balance? I asked the rep. He said he did not know, and kept repeating the same thing over and over about the computer playing with your account balance. He then told me I should get my true account balance by the end of the business day. If I cannot trust a bank to hold the correct amount of money I have, then what the h**** is the purpose of banking here???